Senior Account Manager, Client Services

SALARY: $80,000 - $90,000

Placement within the range for this position is based on a number of factors, including but not limited to, years of experience, relevant qualifications, skills, local market and budgetary considerations.

LOCATION: New York (Hybrid)

Influencer is a global creator marketing agency on a mission to shape the future of marketing by humanizing brands. By placing creators at the center, the agency delivers creator-first solutions across creative, media, and commerce that connect brands with audiences through insight-driven creator campaigns built to stop the scroll and drive measurable impact.

Founded in 2015 by You Tuber-turned-entrepreneur Caspar Lee and entrepreneur Ben Jeffries, Influencer is the world’s largest independent creator marketing agency - powered by a unique ecosystem of proprietary technology, platform partnerships, and longstanding talent relationships.

As an Official Global Marketing Partner of Tik Tok, You Tube, Pinterest, Snap, Meta, and Twitch, Influencer delivers bespoke, enterprise-level solutions powered by Waves, its AI-driven operating system. From concept to conversion, the agency blends human instinct with platform intelligence to drive measurable outcomes across the full funnel - from brand perception to performance and sales.

With 200+ team members speaking 30 languages across North America, Europe, and the Middle East, Influencer has delivered 6,000+ campaigns for leading brands including Spotify, Shark Ninja, Google, Nike, Disney, and Coca-Cola.

Senior Account Manager, Client Services

Account Director, Client Services

As a Senior Account Manager, you will work within the Client Services team. This role is tasked with overseeing and executing brand campaigns in post sale by delivering best in class client service.

• Be part of one of the fastest-growing Global influencer marketing agencies
• The chance to work on key clients with a vast array of campaign elements including different platforms, creator types, paid strategy, affiliate marketing, measurement, and strategy.
• Joining the business at a time of growth and expansion in the NA (North America) region

• Met the team:
  Spent 1:1 with your manager and other team members to build rapport and understand how your role fits into the overall structure of the pod.
• Familiarized yourself with key processes:
  Particular reference to our internal campaign trackers, sourcing, and creator selection processes.
• Learned our key systems:
  Reference to Slack, Google Workspace, IQ Data, and Waves.
• Established creator comms understanding:
  Jumped into any contract negotiations, concept and content review, and onboarded them to Waves.
• Creator management:
  Draft contracts using our internal processes and platforms, work on creator briefs, deliver creator lists including outsource reach out negotiations and management of creators, share creator guidelines across campaigns.
• Initiated minimal client interaction:
  Answer client questions when on-ground and support client comms on calls and via email with help from the manager.

• Oversee campaign execution for specific influencer marketing campaigns
• Sit within a team of client service individuals who support each other on campaign execution
• Take on client facing ownership and responsibilities alongside the Account Director and Senior Account Director to help drive consistent client communication and success in post sale
• Join, lead, and support on key client meetings
• Managing & working collaboratively to support new business and upsell opportunities with the client
• Support in achieving and exceeding monthly client and business KPI targets
• Lead influencer contract negotiations and management
• Support the Account Director in budget management, forecasting and tracking project cash flow, campaign spending, and cost of service
  
  Lead development of Post Campaign Analysis reports & present to the client in partnership with Insights & Measurement Team
• Continuously focus on best in class client service and output of work for our partner