Director, Client Management

Company description

Recognized as Social Media/Influencer Agency of the Year, and as the annual partner for Forbes Top Creators List, Influential sits at the center of culture and the creator economy.

Through our platform Captiv8, the industry’s #1 ranked influencer marketing platform, we combine deep API integrations, advanced AI, and machine learning with human expertise to connect brands with a network of more than 15 million creators worldwide.

Our work powers award-winning campaigns across Meta, Snap, Tik Tok, You Tube, and more, partnering with Fortune 500 companies and global organizations to deliver impact across retail foot traffic, in-store sales, online conversions, and TV tune-in.

At Influential, you’ll work with a fast-moving, high-performance team solving complex problems and shaping the future of marketing. You’ll build, grow, and make an impact alongside top talent, leading brands, and the world’s most influential creators.

Ready to join us?

The Director, Client Management is responsible for leading campaign activation for Influential’s Publicis Groupe clients. The Director plays a critical role in operationalizing Influential’s ways of working, supporting client satisfaction, and identifying opportunities for account expansion. Success in this role requires strong organizational skills, client-facing confidence, and the ability to manage multiple stakeholders in a fast-moving, matrixed environment.

• Partner with the VP, Client Management and SVP, Client Management on day-to-day client and agency communications for assigned accounts, building trusted relationships
• Maintain strong knowledge of assigned agencies and clients
• Support and contribute to client reviews, QBRs, and milestone campaign presentations in partnership with VP, Client Management and SVP, Client Management
• Identify and proactively address client challenges, escalating risks and issues to the Vice President as needed

• Own campaign delivery to ensure programs are executed flawlessly, on time, and aligned with client objectives
• Manage campaign timeline with precision, using appropriate tools and resources such as , etc.
• Partner with Influential team members including strategy & analytics, performance media, creator, creative and other capabilities necessary for each campaign
• Ensure consistent adoption of Influential client management processes, tools, and ways of working
• Coordinate monthly billing reconciliation in partnership with VP and SVP

• Support account growth, scope expansions, and renewal opportunities in partnership with VP and SVP
• Support identification of incremental opportunities within existing accounts
• Collaborate with Commercial Operations peers to support profitability tracking and financial health of assigned accounts

• Manage campaign performance objectives across initiatives and ensure program goals are met or exceeded
• Identify campaign optimization recommendations and present to clients in partnership with VP
• Support client satisfaction by ensuring high-quality outputs, clear communication, and consistent follow-through

• Lead and mentor Client Management junior team members including ADs, Managers, Specialists and Associates
• Support team development in client correspondence, meeting composure, time management, and interpersonal skills
• Attend Client Management Department meetings and cross-functional collaboration forums
• Lead by example, professional appearance and presence including on camera in all meetings internal and external

• Actively seek out at least 3 opportunities to educate and inform on influencer marketing trends, creator economy industry, and relevant client verticals
• Participate in client and internal meetings as needed, including occasional travel

• 7-9 years of experience in client management, account management, or agency roles within media, marketing, or influencer ecosystems
• Proven experience managing client accounts and cross-functional teams
• Strong understanding of influencer marketing, branded content,…