Hybrid Account Project Manager

Shiraz Creative is an award-winning global experiential agency specializing in delivering innovative brand experiences, campaigns, product launches, and events. The agency is powered by a team of industry-leading experts skilled in strategy, creative development, design, content marketing, digital solutions, and production. With offices in New York City, Los Angeles, Miami, and London, Shiraz Creative has a global presence and a reputation for excellence in the experiential marketing field.

Reporting to: Executive Director

Location: New York City - embedded with the client team (NYC Office) approximately half of each week, with the remaining time supporting Shiraz Creative's internal workflows.

Role Description

The Account Project Manager is a hybrid, client-embedded role responsible for providing project management, administrative coordination, and organizational support across a complex, highly matrixed client organization.

Working approximately half of each week alongside the Colgate-Palmolive client team and half within Shiraz Creative's internal workflows, this individual will serve as a critical connection point between client stakeholders and Shiraz Creative's Account, Production, and Creative teams. The role will help maintain alignment across numerous stakeholders, priorities, work streams, and approval processes while ensuring information moves efficiently between both organizations.

The Account Project Manager will primarily support Colgate-Palmolive's Customer Development meetings and events portfolio, including the National Commercial Experience (NCE), NACDS, and other prioritized customer meetings and larger strategic initiatives. This role will provide administrative and organizational support to the client while helping Shiraz Creative manage timelines, deliverables, communications, approvals, and project documentation.

We're looking for a highly organized, proactive, and collaborative project manager who is comfortable navigating complex organizations, managing multiple stakeholders, and bringing clarity and structure to fast-moving projects. The ideal candidate can anticipate needs, follow through on details, communicate professionally across all levels, and build trusted relationships with both the client and agency teams.

• Serve as a consistent day-to-day liaison between Colgate-Palmolive stakeholders and Shiraz Creative
• Work within the client organization approximately half of each week to support meetings, communications, project coordination, and administrative needs
• Build trusted relationships across a broad network of client stakeholders, functional teams, and leadership groups
• Develop a strong understanding of the client’s organizational structure, internal processes, priorities, and approval pathways
• Help stakeholders navigate Shiraz Creative's processes, capabilities, timelines, and required inputs
• Represent Shiraz Creative professionally while embedded with the client team, maintaining appropriate confidentiality and discretion
• Advocate for client priorities and brand requirements throughout the agency’s internal project lifecycle
• Proactively identify gaps, competing priorities, outstanding decisions, and potential risks requiring escalation
• Help ensure both organizations have clear visibility into current project status, responsibilities, deadlines, and next steps

• Provide project management support across Colgate-Palmolive Customer Development meetings and events, with priority focus on NCE, NACDS, key customer meetings, and larger strategic initiatives
• Manage multiple projects and work streams simultaneously, ensuring priorities are appropriately sequenced and resourced
• Build, maintain, and communicate project timelines, workback schedules, milestone trackers, and deliverable lists
• Coordinate project kickoffs, working sessions, status meetings, reviews, approvals, and post-program follow-ups
• Track project dependencies, client inputs, feedback, decisions, and outstanding action items
• Maintain clear ownership across client and agency stakeholders and follow up to ensure…