Social Media & Community Manager

Tangle Teezer is a global brand on a simple mission: to give everyone healthier-looking hair with less breakage since 2007. Our gentle brushes are tools for every hair type - from straight to coily - and every routine, helping you go from detangling and blow-drying to styling. Our products are your daily dose of confidence, ready to take on whatever tangles life throws your way.

Tangle Teezer is a proud brand within BIC World, a community of iconic and inventive brands that have created simple, joyful products for over 75 years. As part of BIC World, we're dedicated to reimagining everyday essentials in new, sustainable, and responsible ways. Our culture thrives on a "roll up your sleeves" mindset, empowering self-starters and innovators to take ownership of their careers and make a meaningful, global impact.

We’re seeking a highly motivated Social Media & Community Manager who can pair strategic vision with operational excellence to elevate our brand presence across a diverse digital ecosystem. Reporting directly to the Senior Social & Community Manager, you will serve as a key architect of our brand’s voice, managing high-growth channels and fostering deep community engagement.

The ideal candidate is a strategic operator who balances creative intuition with a rigorous, analytical approach to growth. You are confident with the community and creator ecosystems and platform-specific strategies - especially on Tik Tok, Instagram, Pinterest, and You Tube.

• Calendar Management:
  Working with the two junior members of the team to maintain a master content calendar that ensures a cohesive brand narrative across all platforms, working with the Snr Manager to tailor delivery to fit each platform’s unique algorithm and audience behavior.
• Growth & Analytics:
  Translate raw platform data into actionable insights. You won’t just report numbers; you will provide the "why this worked” to the Senior Manager working together to make these insights actionable.
• Commerce Management:
  Lead and execute "commerce-first" content, including working with the US Marketing Team on Tik Tok Shop and integrated social commerce features.
• Trend Forecasting:
  Stay ahead of the curve by identifying emerging trends, sounds, and platform features before they go mainstream.
• Community & Relationship Management:
  Move beyond reactive moderation by actively seeking out and engaging in relevant conversations across the social ecosystem—building bridges with niche communities and potential brand advocates.

• Experience:
  
  5+ years of experience in social media management, ideally within a fast-paced beauty, fashion, or lifestyle brand.
• Platform Mastery:
  Strong knowledge of Tik Tok, Instagram, Pinterest, and You Tube, including a deep understanding of how unique algorithms reward different types of engagement. We are looking for a genuine digital native who is immersed in social culture and naturally keeps pace with emerging trends and platform evolution.
• Analytical Rigor:
  Proficiency in social media analytics tools (e.g., Dash Hudson, Sprout Social, or native platform insights). You must be comfortable reporting on KPIs across all core platforms.
• Proactive Mindset: A proven "self-starter" who takes ownership of projects, thrives in autonomy, and brings new, data-backed ideas to the table. Someone who is hungry to grow and learn.
• Content Creation & On-Camera Presence:
  Comfortable being the face of the brand for Shorts/Reels/Tik Toks and possessing basic mobile video editing skills (Cap Cut, etc.).
• In addition to your platform expertise, you will bring established people‑management experience, enabling you to lead, develop, and align team members to deliver consistent, high‑quality output that supports our brand’s strategic objectives.

• 1 Year of People Management Experience
• Tik Tok Shop
  
  Experience:
  
  Familiar with Tik Tok Shop functionalities and be comfortable with the day-to-day management due to regional limitations the Snr Manager will not be able to do this.
• Channel
  
  Experience:
  
  Strong knowledge of Tik Tok, Instagram, Pinterest, and You Tube, including a deep understanding of how…