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Senior CX & Retention Strategy Lead
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-20
Listing for:
Forerunner
Full Time
position Listed on 2026-08-20
Job specializations:
-
Marketing / Advertising / PR
-
Management
Project & Program Management
Job Description & How to Apply Below
Away is hiring a Sr. Manager, Customer Experience & Retention to elevate retention programs and customer journey strategy from our Soho/NYC office. You will bridge data and creativity, lead the VoC program, and scale initiatives across retail, social, and service to reduce friction and build brand loyalty.
You will own NPS, CSAT, and LTV metrics while partnering with cross-functional teams to drive retention and loyalty in a fast-paced, hybrid work environment.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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