Senior Manager, Client Strategy Enablement

New York, NY

Join Shop My – Powering the Future of Digital Marketing

Shop My is transforming e-commerce by building the infrastructure for human‑led curation  help brands run performance‑driven creator programs while enabling top creators to monetize their influence and partner directly with the brands they love—driving discovery through trusted tastemakers and authentic recommendations.

Shop My recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures.

At Shop My, you're building the future of human‑led commerce for the world's best brands, tastemakers, and shoppers. You move fast and see immediate impact in your work, alongside accomplished teammates who are driven by helping find the world's best things. If you’re excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we’d love to meet you.

As Senior Manager of Client Strategy (Post‑Sales) Enablement, you will own the systems, skills, and content that make our Client Strategy team more consistent, and more effective at driving retention and growth.

Reporting into Client Strategy leadership, you'll be the connective tissue between Client Strategy, Product, Product Marketing, and cross‑functional GTM partners—turning business priorities into the playbooks, training, coaching, and measurement that help every post‑sales team member ramp quickly, navigate client conversations with confidence, and execute at a high level. Enablement here spans four pillars—content, training, coaching, measurement—and you'll own all four.

• Build the post‑sales enablement engine. Own Shop My’s post‑sales enablement function end to end, setting strategy across enterprise, growth, and SMB segments
• Create targeted content that drives commercial outcomes. Develop and maintain onboarding materials, objection‑handling resources, new product communications, messaging guides, client conversation frameworks, and playbooks that Client Strategy Managers actually use—partnering with Product and Product Marketing to keep them accurate, current and on‑brand
• Design and run training. Build the onboarding ramp programs for new Client Strategy hires and ongoing training on product launches, commercial instincts, and core skills that raise the floor across the team
• Identify and address capability gaps. Turn opportunities identified with Client Strategy leadership into scalable programming— from evergreen learning agendas to targeted trainings tied to launches
• Coach for performance. Partner with Client Strategy leadership to embed coaching into the team’s rhythm— Gong call reviews, deal deep dives, and skill‑building— so Client Strategy Managers continuously improve where it matters most.
• Measure what works. Define and track the leading indicators that prove enablement is working, anchored to retention and growth outcomes
• Operate cross‑functionally. Serve as the bridge between Client Strategy and key partners across Product, Product Marketing, and GTM teams—translating cross‑functional context into the right support for Client Strategy Managers

• Building an enablement function from zero
• Designing programs that change behavior in real client conversations, not just in theory
• Fast‑moving, ambiguous environments where priorities shift as the business scales
• Influencing across teams without relying on formal authority
• Helping customer‑facing teams absorb complexity—new products, evolving messaging, AI‑driven workflows

• 5–8 years in enablement, learning, or capability building at a high‑growth B2B company
• Proven track record building programs at scale for customer‑facing teams—this…