Digital Content & Experience Coordinator

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

• You are highly organized, detail-oriented, and motivated by executing work accurately and efficiently.
• You are comfortable managing recurring workflows, following established processes, and completing high-volume, deadline-driven work in a fast-paced e-commerce environment.
• This is an execution-focused role for someone looking to build a strong foundation in digital content and e-commerce operations.
• The ideal candidate is comfortable spending the majority of their time focused on hands-on site execution, quality assurance, documentation, and project coordination.

• Execute approved digital content strategies across the Michael Kors and Michael Kors Outlet North America websites.
• Support the day-to-day execution of homepage updates, landing pages, navigation, promotions, seasonal campaigns, sale events, and other site content.
• Own the on-site execution of the Michael Kors Outlet promotional calendar, ensuring promotional messaging, creative, links, timing, and site placements are accurate.
• Translate approved strategies and direction into clear briefs, linking documents, tickets, trackers, and executional deliverables.
• Coordinate with Site Merchandising, Web Production, and other cross-functional partners to move content from briefing through launch.
• Perform detailed quality assurance before and after launches, identifying and escalating content, linking, messaging, and functionality issues.
• Maintain accurate content calendars, project trackers, process documentation, and other team resources.
• Support the execution of updates within third-party tools and platforms based on strategies and requirements established by the Digital Content & Experience Manager.
• Complete daily site walkthroughs and support ongoing site maintenance across Michael Kors and Michael Kors Outlet.
• Assist with gathering materials and performance data for seasonal recaps and leadership reviews.

• 1+ years of experience in e-commerce, digital content, site operations, project coordination, or a retail-related field.
• Exceptional attention to detail and a strong commitment to accuracy.
• Ability to manage repetitive, high-volume executional work while consistently meeting deadlines.
• Strong organizational, communication, and follow-through skills.
• Ability to follow established processes, incorporate feedback, and escalating issues appropriately.
• Proficiency in Microsoft Office, including Excel and PowerPoint.
• Ability to work in the New York City office three days per week.

• Experience with content-management, project-management, personalization, analytics, or e-commerce platforms.
• Familiarity with Salesforce Commerce Cloud, Dynamic Yield, Contentsquare, , Jira, or similar tools.
• Working knowledge of French and/or Spanish.

In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate. Compensation Range: 65,000. USD

Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, Michael Kors, and Michael Kors Mens, including accessories, ready-to-wear, footwear, watches, jewelry, and a full line of fragrance products. Michael Kors stores are operated in the most prestigious cities in the world, including New York, Los Angeles, Chicago, London, Milan, Paris, Dubai, Seoul, Tokyo, Hong Kong, Shanghai, and Rio de Janeiro.

In addition, Michael Kors operates digital flagships across North America, Europe, and Asia, offering customers a seamless omnichannel experience. At the center of it all is a designer who has created an enduring and iconic luxury…