Client Services Manager

Position:
Client Services Manager

Location:

Hybrid (New York City + WFH)

Reports To:

Senior Client Services Manager

Job Type: Permanent

Azerion is a global digital entertainment and media platform, combining creative and technology to deliver brand performance and monetise publishers. With over 1,250 employees across nearly 30 global offices, Azerion is headquartered in Amsterdam and is one of the world's fastest-growing digital companies. We own the creative and technology in our platform, offering our partners unrivaled audience insight, brand safety, efficiency, and effectiveness across Display, OLV, CTV, Gaming, DOOH and Audio.

At Azerion US, we embrace diverse perspectives and build teams with unique experiences and backgrounds. We look for individuals who align with our core values:

• Excellence | Excellence in all that we do.
• Ownership | Own the action, shape the outcome.
• Collaboration | United effort, shared success.
• Innovation | Innovation to drive progress.
• Communication | Transparency, trust, limitless possibilities.

For more information visit:

The Client Services Manager is a key strategic partner responsible for driving client retention, revenue growth, and overall satisfaction across high-priority accounts. Acting as the primary advocate for clients, this individual collaborates closely with Sales Directors, Trading, Analytics, and Strategy teams to deliver best-in-class digital advertising solutions. The role requires the ability to translate business objectives into actionable strategies that maximize performance, strengthen relationships, and contribute to the organization’s commercial success.

We’re seeking a professional with a strong track record of managing client relationships and delivering measurable business impact. The ideal candidate combines strategic acumen with hands‑on execution skills, leveraging data and insights to drive decision‑making. You excel at navigating cross‑functional teams, anticipate client needs, and thrive in a fast‑paced, results‑oriented environment. A background in digital media, ad tech, or at an agency is highly valued, along with a passion for helping clients achieve their goals through innovative, data‑driven solutions.

• Client Relationship & Strategic Account Management
  • Serve as the primary point of contact for key clients, ensuring timely and professional communication.
  • Build and maintain strong relationships with stakeholders, proactively addressing concerns and identifying growth opportunities.
  • Develop a deep understanding of clients' industries, target audiences, and marketing objectives to drive tailored solutions.
  • Lead quarterly business reviews (QBRs), strategy sessions, and educational workshops to foster long‑term partnerships.
• Media Strategy & Campaign Execution
  • Collaborate with clients to define measurable digital KPIs aligned with their overarching business goals.
  • Work cross‑functionally with internal teams to ensure campaign strategy, execution, and performance exceed expectations.
  • Oversee the media planning and execution of programmatic and digital advertising campaigns, ensuring accuracy, timeliness, and budget adherence.
  • Analyze performance metrics and provide actionable insights to optimize campaign outcomes.
• Revenue Growth & Upselling
  • Identify new revenue opportunities, including upselling additional services and expanding product adoption.
  • Partner with Sales Directors to develop customized proposals and presentations that demonstrate value.
  • Work closely with commercial teams to support contract renewals, pricing strategies, and budget planning.
• Cross‑Functional Collaboration
  • Partner with internal stakeholders across Sales, Trading, Analytics, Product, and Marketing to ensure…