Brand Associate

New York, United States | Posted on 09/06/2026

Market Value Southwest is a marketing and customer engagement company that helps brands connect with their audiences through strategic campaigns, live experiences, events, and brand activations. Our collaborative team combines creative thinking, thoughtful planning, and hands-on execution to deliver professional, engaging experiences tailored to each client’s goals.

We are seeking a Brand Associate to support customer-facing brand initiatives and help create positive, consistent interactions between the company and its audience. This position involves direct communication with customers, providing information about products and services, supporting brand activities, and representing the organization professionally during scheduled programs and initiatives.

The Brand Associate will work as part of a team to ensure customers receive accurate information and a welcoming experience while helping maintain the presentation and standards of the brand.

Responsibilities include:

• Engage with customers and provide a friendly, professional experience
• Communicate information about products, services, and current offerings
• Answer general customer questions and provide additional information when needed
• Assist customers in identifying products or services relevant to their needs
• Represent the brand during customer-facing activities and programs
• Support product demonstrations and informational presentations
• Help prepare displays, materials, and other resources for brand activities
• Distribute informational and promotional materials
• Maintain organized and professional customer-facing areas
• Assist with brand events, presentations, and community activities
• Gather customer feedback and communicate common questions or observations to the team
• Maintain familiarity with current products, services, and brand information
• Coordinate with team members to ensure consistent customer communication
• Monitor supplies and materials used during brand activities
• Assist with preparation and organization before scheduled initiatives
• Follow established brand guidelines and presentation standards
• Provide additional support based on current brand and customer needs

• Strong verbal communication and interpersonal skills
• Friendly, confident, and professional demeanor
• Comfortable initiating conversations with customers
• Strong listening skills and attention to customer needs
• Ability to communicate information clearly and accurately
• Dependable and organized approach to work
• Ability to work effectively in customer-facing environments
• Strong teamwork and collaboration skills
• Ability to manage multiple responsibilities when needed
• Flexible and comfortable adjusting to different activities and priorities
• Professional appearance and communication
• Previous experience in customer-facing work, marketing, events, hospitality, retail, or a related environment is helpful but not required
• Competitive compensation
• Employee recognition initiatives
• Company and team activities
• Engaging, team-oriented work environment