Senior Manager, Internal Communications

Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.

We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you'll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you'll be contributing to building the technology that powers the future.

Nscale is looking for a Senior Manager, Internal Communications to build and run the machinery behind how our company communicates.

Nscale is scaling rapidly, and the infrastructure that supports how we communicate internally needs to scale with it. Reporting to the VP, Internal Communications, you will own our internal communications channels, standards and processes, ensuring information reaches employees consistently, accurately and through the right route. You will also own the execution of the change communications that flow through them.

This role determines how information reaches employees across eight time zones — through which channels, in what sequence and to what effect. It requires strong editorial judgment, operational rigour and the confidence to set and maintain standards with senior stakeholders. Based on the East Coast, you will work across both our London headquarters and our West Coast leadership, helping to keep a globally distributed team aligned.

Our internal communications team is small, senior and deliberately unstructured. You will own specific areas outright, contribute to areas your colleagues own, and pick up whatever the company needs at a given moment — a last-minute all-hands, a policy that has to land well, a milestone worth celebrating. The scope below is where we expect you to start, not where we expect you to stay.

This is a hands-on role: you will set your own plans and then deliver them yourself.

Channels & Communications Operations

• Own the day-to-day operation of our internal communications channels: intranet, Slack, company email and newsletters
• Run and continuously improve our intranet — content calendar, page ownership, publishing, taxonomy, search quality and accuracy
• Own Slack governance: channel architecture, naming conventions, announcement discipline, archiving and the norms that keep it usable at scale
• Set and hold email standards — templates, distribution list hygiene, send-time rules that work across time zones
• Write and produce our company newsletter and regular company-wide updates

Intake, Governance & Editorial Operations

• Build and own the front door to our team: how the business requests communications support, what information we need, and what turnaround people can expect
• Triage incoming requests — self-serve with a template, review a draft, or build it together — and hold those tiers even under pressure
• Own publishing rights and company-wide send permissions, working with senior stakeholders to keep the bar high without becoming a bottleneck
• Build and maintain our editorial calendar as the single source of truth for every announcement, launch, policy change and event across the company
• Bring structure and prioritisation to a fast-moving environment with multiple senior stakeholders and competing requests

Change Communications Execution

• Own the delivery half of change and business communications: what goes through…