E-Commerce Intern

General Purpose of the Position

The E-Commerce Intern for Loro Piana North America will play an important role in supporting the success and growth of Loro Piana’s online business. The role will support the E-commerce Merchandising and Operations teams. The E-Commerce Intern will be responsible for creating and managing business critical E-Commerce reporting; maintaining and updating the E-Commerce Activation Calendar; collaborating with Operations to review inventory and returns processes;

updating local merchandising initiatives on Loro Piana’s US and Canadian sites as well as other general administrative business needs. This role would be great for anyone who is keen to learn about a Global E-Commerce operation and contribute to the success of one of the most exceptional brands in the world.

The E-Commerce Intern for Loro Piana North America will play an important role in supporting the success and growth of Loro Piana’s online business. The role will support the E-commerce Merchandising and Operations teams. The E-Commerce Intern will be responsible for creating and managing business critical E-Commerce reporting; maintaining and updating the E-Commerce Activation Calendar; collaborating with Operations to review inventory and returns processes;

updating local merchandising initiatives on Loro Piana’s US and Canadian sites as well as other general administrative business needs. This role would be great for anyone who is keen to learn about a Global E-Commerce operation and contribute to the success of one of the most exceptional brands in the world.

• Support E-Commerce NA team across key functions: E-Commerce Merchandising, Operations and Guest Services.
• Responsible for assisting in merchandise product ranking on the e-commerce website to optimize sales and conversion rates.
• Support the team with weekly reporting tasks, contributing to the analysis of key performance indicators and merchandising effectiveness.
• Maintain and organize the merchandising section of the E-Commerce NA Activation Calendar for the team.
• Create trackers for monitoring performance across new product launches, store operations and transfers and performance marketing campaigns
• Create and maintain templates for internal E-Commerce Bulletins.
• Support Guest Services Team with operational requirements from order handling, warehouse returns and inventory.
• Manage Guest Delighting opportunities by partnering with Guest Services.
• Create and develop a competitive brand monthly e-commerce activation report so the team can understand latest Digital & E-Commerce developments in the industry.
• Run Ad Hoc Analysis for latest E-Commerce site performance on a daily, weekly or monthly basis as needed.
• Monitor Global, US and Canada site updates and developments and provide feedback to NA and HQ teams on a frequent basis.
• React to Ad Hoc team and client requests as needed.

• Strong understanding of the digital space with respect to e-commerce, user experience, delivery experience, retail trends and digital media
• Affinity for luxury, fashion & leather goods, with the knowledge of recent and longer-term trends in the category
• Excellent verbal and written communication skills, including copywriting skills and ability to present information succinctly to the E-Commerce team
• Excellent knowledge of Microsoft Office tools and ability to use and prepare reports, presentations and analysis with Excel, Word and Powerpoint
• Strong analytical skills: proficiency in Excel, ability to understand and interpret numerous key performance indicators
• Positive, collaborative, hands-on and energetic attitude

Loro Piana uses the published salary range as a guideline to provide our employees with…