Head of Communications

Area of Interest:
Communications and Marketing

Role Workstyle:
Hybrid Worker

Date: 11 Sept 2026

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. HSBC may engage in immigration sponsorship for this position if needed.

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth, and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share.

The role of the Communications function is to protect and enhance the reputation of HSBC, and to engage our colleagues, build pride and confidence in, and commitment to, HSBC.

The role holder is responsible for all communications for HSBC Bank USA. This includes leadership, employee communications and culture change communications, as well as oversight of integrated communications and media relations.

The role holder supports the CEO of the US Bank, as well as the wider Executive Committee, in delivering the communications plan. The role functionally reports to the Global Head of Communications for Corporate and Institutional Banking whilst entity management reporting is to the CEO of the US Bank.

The focus of the role is to drive a strategic communications strategy that mobilises and engages the entire employee population of the HSBC Bank USA, overseeing leadership communications, implementing effective integrated internal communications strategies, supporting transformation communications and mobilising culture change. It also has responsibility for positioning the US business within the wider global network through effective integrated communications strategies. It also has responsibility for managing the reputation of the business, supporting effective communications with key stakeholder groups in the market and across the HSBC Group.

This includes overseeing business-aligned integrated communications strategies, issues management and reputational risk, and the ability to navigate geopolitical sensitivites for an industry leader defined by its unique footprint spanning Asia, Middle East, Europe and the Americas.

The role holder will work seamlessly with the regional and global Communications teams, as well as with colleagues from Brand, Marketing, Public Affairs and Corporate Sustainability to execute the firm’s strategy in the USA.

• Execute a cohesive employee communications and insight strategy for the US business, in support of country business objectives with a priority of growth
• Support integrated leadership communications and drive insight-based strategy and culture change communications programmes with a strong focus on the HSBC Bank USA employee population
• Develop narratives and and position HSBC Bank USA as a crucial connector within HSBC’s global network including raising its profile in other regions, supporting inbound and outbound commercial flows
• Actively engage with functional and business peers to safeguard the reputation of HSBC in the US, including in-depth understanding and risk escalation of business and customer trends that could impact the businesses’ reputation and performance
• Oversee a focused integrated communications strategy for HSBC in the US supporting commercial outcomes across both businesses
• Guide and steer Communications activity in the US
• Maintain knowledge of stakeholder requirements, competitor activities and market trends to influence the future communications direction of the US team
• Lead an integrated…