Lead, Internal Communications & Engagement

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

The Lead, Internal Communications & Engagement is a hands‑on communications professional responsible for developing clear, timely, and engaging content that connects Associates to business priorities, culture, and key moments. Based in New York, this role supports both East and West Coast communications efforts through the planning, development, and execution of internal communications across multiple channels, including newsletters, intranet content, leadership messages, event communications, associate campaigns, and storytelling initiatives.

Working closely with the Senior Director, Communications & Engagement and key business partners, including HR and Corporate Social Responsibility (CSR), the Lead serves as a trusted communications advisor who translates complex information into clear, actionable content. This role helps strengthen communications planning, editorial standards, channel management, and process consistency while ensuring seamless execution of communication priorities across the organization. Success in this role requires strong writing and editorial skills, sound judgment, effective prioritization, and the ability to manage projects independently from concept through execution.

The base salary range for this role is $75,000-$95,000. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

• Own the Buying Office newsletters end to end, in alignment with the West Coast Communications Lead, including content planning, writing, editing, stakeholder coordination, and distribution.
• Translate business updates into clear, engaging newsletter content with a consistent editorial voice, cadence, and reader experience across Buying Office communications.
• Develop intranet articles for the Buying Offices and, as needed, for Corporate in partnership with the West Coast Communications channel owner.
• Use feedback, engagement insights, and channel performance indicators to improve Buying Office newsletter and intranet content quality, relevance, and effectiveness over time.
• Serve as backfill across newsletter and intranet content channels when needed to maintain timely, consistent communications.

• Serve as a communications partner to Buying Office HR and business partners, managing communications tied to business priorities, Associate programs, organizational updates, and key initiatives.
• Develop stories and communications that highlight how the organization is evolving, reinforce key priorities, and bring the work and impact of the Buying Offices to life.
• Help prioritize and sequence communications so Associates receive the right information at the right time through the right channels.
• Draft leadership communications and provide hands‑on support for local initiatives, events, campaigns.
• Support communications during urgent or rapidly changing situations, using sound judgment to prioritize…