Senior Communications Operations Manager - USDS

Responsibilities

About the Team

The Tik Tok USDS JV Communications team serves as the strategic voice of the Joint Venture, articulating who we are and how we protect millions of Americans on the apps we operate. We turn complex data privacy, cybersecurity, software, trust and safety measures into clear, accessible stories that build trust with external and internal audiences. Working at the intersection of Security, Trust and Safety, Product, Legal, and Public Policy, we connect the dots to drive mission‑critical narratives and initiatives that build our reputation.

We’re looking for a detail‑oriented, process‑savvy senior Communications Project Manager to operationalize integrated comms plans across Tik Tok USDS Joint Venture initiatives. The ideal candidate is a skilled storyteller capable of simplifying complex topics into compelling and engaging messages. They have excellent organization and communication skills, and work well under tight deadlines.

The Project Manager will be responsible for understanding intricate parts of the business and connecting those stories meaningfully for a range of diverse audiences. This role requires exceptional writing skills, attention to detail and organization, strategic foresight, and the ability to thrive under fast‑paced deadlines completing high visibility work.

• Orchestrate cross‑functional comms plans, timelines, and approvals to keep initiatives on track.
• Own content operations: calendars, assets, and consistency across channels and programs.
• Coordinate stakeholders and vendors to deliver high‑quality materials on schedule.
• Uphold governance: route reviews, ensure compliance, and maintain clear documentation.
• Track OKRs and report progress; surface risks and drive mitigation.
• Lead launch readiness and cadence execution across pre, during, and post‑launch phases.
• Support executive and internal communications with clear briefs and updates.
• Improve tools, templates, and SOPs to streamline workflows and scale impact.
• Enable partners and audiences with concise, accessible materials and guidance.
• Manage and support various internal and external events including company‑wide all hands, media events, and speaking opportunities.

• Bachelor’s degree in Communications, Journalism, Public Relations, English, Marketing, or a related field.
• 5 years of experience in communications, project coordination, program management, operations, or a related role.
• Strong communication skills (written and verbal), including drafting briefs, status updates, and meeting notes for internal audiences;
  Strong writing and editing skills, with the ability to translate complex topics into clear, audience-appropriate messaging.
• Demonstrated ability to manage multiple work streams at once, prioritize effectively, and deliver under tight timelines.
• Experience working cross‑functionally with stakeholders (e.g., product, legal, security, policy, creative, and/or agency partners) to gather inputs and drive alignment.

• Experience supporting integrated communications planning (e.g., launch comms, executive comms, internal communications, campaigns, or events) in a fast‑paced environment.
• Familiarity with building/using templates, SOPs, and approval workflows.
• Interest and exposure to technology topics such as data privacy, AI, cybersecurity, trust and safety, software/product launches, or public policy, and interest in learning these areas quickly.
• Experience tracking goals and performance, creating simple reporting dashboards, and surfacing risks, dependencies, and mitigation plans.
• Experience coordinating vendors/agencies and managing production timelines for high‑quality deliverables.

Tik Tok USDS…