Senior Client Marketing Manager

Empathy Life Vault™ Now in the UK ->
Join the Team

Marketing | New York

Empathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most.

We partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support ay, Empathy supports over 50 million people across the US, Canada, and the UK.

Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. We've raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide.

Our team is passionate, empathetic, and dedicated to getting world-class products in the hands of those dealing with emotionally charged and logistically hard moments of crisis, and to partnering with industry leaders to bring Empathy to the masses. We work collaboratively to identify pain points and design elegant solutions for users and partners alike. We aim to shift cultural conversations and move the industry expectations of supporting people through life’s hardest moments forward.

We’re looking for a Senior Client Marketing Manager to build and lead the strategic client marketing function at Empathy.

This role sits at the intersection of Client Success, Product Marketing, Growth Marketing, Product, and our clients. You’ll bring the marketing lens, serving as a subject matter expert for strategic implementations and ongoing client relationships. You’ll join conversations early to understand each client’s ecosystem, goals, audiences, and constraints, translating those insights into a marketing strategy that drives successful launches, activation and adoption, internal audience readiness, expansion, and long-term client retention.

You’ll also own the operating model for how Marketing engages with clients across the lifecycle, creating the processes, touchpoints, and cross-functional ways of working that allow us to deliver a consistent, high-quality client experience ’ll establish goals and success metrics, track performance, and use results and client insights to continuously improve how Marketing drives client outcomes.

At its core, this role is about connecting the dots: ensuring that what we build, launch, and communicate internally translates into meaningful outcomes for our clients and their customers. You’ll measure and report on the impact of client marketing, using data and feedback to identify opportunities to improve activation, adoption, engagement, expansion, and retention.

• Serve as the strategic marketing SME for key client implementations, joining discovery early to understand each client’s ecosystem, audiences, goals, constraints, and communications landscape.
• Translate client needs, implementation plans, and business objectives into marketing strategy, customer communications, and touchpoint recommendations.
• Own the connection between Product Marketing, Growth Marketing, Client Success, Implementation and Product, translating product and marketing decisions into clear client implications, communications needs, and downstream actions.
• Establish and own the marketing operating model across the client lifecycle, defining when and how Marketing engages, key milestones, handoffs, routines, and scalable best practices.
• Partner closely with Client Success and implementation teams to ensure clients have the right messaging, resources, campaigns, and communications to successfully launch and drive adoption of Empathy.
• Develop repeatable frameworks and playbooks…