Senior Manager, Internal Communications

Department:
Communications

Location:

Stephen

A. Schwarzman Building

Compensation: $100,000 - $105,000 / year

The Senior Manager, Internal Communications, serves as the Library’s primary lead for internal communications. Reporting to the Communications Director, this role develops and executes internal communications plans, manages the Library’s principal employee communication channels, and advises leaders on communications for strategic priorities, including the Library’s Five-Year Strategy, as well as other major initiatives, operational changes, and complex or sensitive matters.

This role also serves as the prime Communications contact for the implementation of the new Intranet platform and leads its content migration, ongoing editorial strategy, content governance, and adoption in partnership with IT and departmental content owners. Proficiency with content management systems, email distribution platforms, and common workplace collaboration tools required.

While based within the Communications & Marketing team, the Senior Manager also works closely with Human Resources, the President’s Office, IT, and colleagues across the Library to coordinate messaging on institutional priorities.

Success requires an understanding of the Library’s culture and employee audiences, strong relationships across the organization, and the ability to create communications that are clear, timely, credible, and engaging. The Senior Manager also develops practical ways to understand how internal communications are being received and uses employee feedback to improve future communications.

This is a hands‑on senior individual contributor role requiring excellent writing, editorial judgment, project management, and interpersonal skills. The Senior Manager serves as the primary champion of the Five‑Year Strategy, driving staff alignment and excitement through consistent updates, celebrating wins, and sharing successful tactics to keep everyone working toward the same goals.

• Develop a strong understanding of the Library’s mission, culture, organizational structure, strategic priorities, and employee audiences. Listen carefully and build the relationships needed to understand how communications are likely to be received.

• Take responsibility for the day‑to‑day internal communications function, including its primary channels, editorial calendar, content standards, and communication planning processes. As the primary Communications contact forLair (NYPL intranet), this role leads its ongoing editorial strategy, content governance, and adoption in partnership with IT and departmental content owners.

• Use analytics, employee feedback, communications best practices, and sound judgment to strengthen the clarity, usefulness, coordination, and reach of internal communications.

• Provide practical and credible internal communications counsel to leaders on organizational priorities, major initiatives, operational changes, and sensitive matters.

• Learn the Library’s mission, organizational structure, strategic priorities, and current internal communications practices.
• Become familiar with Lair (NYPL intranet), The Roar (staff newsletter), other departmental newsletters, all‑staff email processes, and the plans for the new intranet.
• Begin building relationships with key partners in Communications & Marketing, Human Resources, the President’s Office, IT, and other departments.
• Assume responsibility for recurring internal communications and the editorial calendar.

• Develop the content migration and communications strategy needed to support the implementation of the new Lair.
• Establish productive working…