Senior Account Supervisor

Job Title: Senior Account Supervisor - Travel & Hospitality

Location: New York, NY / Hybrid

Salary
: $,000

We are the only luxury marketing platform that unites data and performance, content and creativity, experiences and communications within one integrated ecosystem.

In the Strategic Communications Division, we are the global partners for brands that define categories. Our expertise is singular: integrated communications for luxury, ultra-luxury, and lifestyle.

Our methodology is
Magic + Math
. This means every creative idea is rooted in a business strategy, and every narrative is designed to deliver a commercial outcome. We bring a CMO's focus on growth to the art of storytelling, ensuring our work doesn't just make headlines—it moves key performance indicators. We are the driving force behind the measurable growth in our clients' audience, leads, engagement, and revenue.

We don't just tell stories; we build business cases that captivate.

We are looking for a Senior Account Supervisor to join our dynamic team and help shape the future of luxury engagement. This role is crafted for a strategic thinker who believes data should inform creativity—not limit it. You’ll be responsible for developing and leading integrated communications strategies that connect media and high-value audiences with our destination clients. You’ll work alongside passionate strategists, creatives, and data specialists to deliver campaigns that are as effective as they are elegant.

Our Senior Account Supervisors are account leaders and responsible for spearheading client success and satisfaction. You’ll manage a team of 3 team members to drive results across a portfolio of hospitality accounts. Job responsibilities include:

• Provide strategic direction to clients and team

• Responsible for client satisfaction and meeting/exceeding deliverable goals

• Maintain client relationships through meetings, in-person travel/events, conference calls, general contact, meeting agendas, notes, reports, etc.

• Oversee account work for 3 team members (ranging from account executives to senior account executives), providing training, coaching, editing, mentoring and overall sound leadership

• Provide strategic, strong and consistent media results and measurement

• Support crisis communications, as needed

• Identify stories and pitches; edit and write press releases, media alerts, photo captions, media pitches, etc.

• Develop and maintain solid relationships with journalists, bloggers and influencers

• Provide ideation and campaigns; participate in brainstorms

• Recommend, source and implement strategic events and partnerships

• Provide influencer strategy, advice, research, campaign ideas and provide and/or supervise communications management

• Recognize and bring client issues to supervisor’s attention with a suggested solution

• Handle minor client issues independently

• Perform research and analysis of clients and the marketplace

• Oversee detail-oriented monthly and/or quarterly reporting

• Stay on top of current industry news, trends and technology; attend events; network

• Six to seven years work experience in travel/lifestyle and restaurant/FWS PR; agency experience is preferred

• Minimum one year in a supervisory capacity managing at least 2 junior team members

• Ability to adapt to fast-paced, multi-tasking, unique work environment

• You’re a self-starter with a proven ability to lead a team and work well independently

• You have experience resolving client issues quickly and efficiently

• Exceptional written and verbal communication skills

• Outstanding team player with a positive attitude

• Experience launching campaigns with non-client partners

• You have a solid portfolio of…