Operations Manager & Junior Agent, Carapella Herschenfeld Team; Hybrid

The Agency is a global, boutique real estate brokerage representing a portfolio of properties across the world’s prime markets and celebrated destinations. The Agency is one of the fastest-growing luxury, boutique brands in the world. Our clients and agents benefit from our international team across in-house creative, public relations and technology. The Agency has closed more than $104 billion in real estate transactions since 2011, comprising over 150+ offices in 16 countries and counting.

The Carapella Herschenfeld Team is looking for an Operations Manager & Junior Agent to run point on the systems that keep a luxury sales team on track — while also getting hands-on experience as an agent.

This is a true hybrid role: part operations & business development engine, part active agent. It's built for someone early in their real estate career who wants to learn the business from the inside out, working directly alongside two top-producing agents.

You'll own the systems used to manage listings (from launch to close), own the sales pipeline, and serve as a liaison with the marketing team on full-funnel initiatives. The role includes keeping our social media and newsletter running on a consistent cadence; supporting showings, open houses, and client-facing work as needed.

• Lead and oversee sales operations and pipeline management
• Maintain transaction records from contract to closing/payout
• Track commissions, splits, and reimbursements; flag anything stuck in the pipeline
• Monitor deals against team sales goals and surface at-risk timelines
• Own the closings tracker and keep it current for team visibility

• Lead, develop, oversee marketing strategy for the team
• Plan and post social media content (Instagram, Linked In) on a consistent weekly cadence
• Draft and produce the monthly team newsletter (copy, layout, scheduling via Active Pipe/ReChat)
• Design collateral in Canva (brochures, postcards, show sheets, just-listed/just-sold assets)
• Review marketing spend against the team's annual budget
• Oversee the team’s website

• Project-manage listings from pitch to close
  • Pull comps reports
  • Draft listing agreements, exclusives, and building fact sheets
  • Coordinate photography, floor plans, and virtual staging with vendors
  • Activate new listings across Real Plus and Street Easy
• Track listing status (upcoming, live, in contract, closed) in the team's master progress tracker
• Maintain seller reports with up-to-date comps, marketing spend, and showing feedback for each listing
• Support due diligence packages, deal sheets, and board application materials

• Cover showings and open houses for the team as schedules require
• Manage rental client searches (spreadsheets, budget-based sourcing, applications)
• Field buyer/renter leads and keep client communication moving
• Support testimonial outreach and client touchpoints (drip campaigns, check-ins, referral follow-up)

• Manage vendor relationships (photographers, stagers, printers, marketing partners)
• Handle team admin: invoicing, transaction records, expense/reimbursement submissions, platform logins/access
• Support broader initiatives as they come up (CRM evaluation, new tool rollouts, client gifting, team events)

Required

• Attention to detail - crucial
• Highly organized, comfortable owning multiple work streams and deadlines at once
• Strong written & verbal communication — this role does real copywriting (newsletter, social, client outreach)
• Comfortable learning new software quickly (the team uses Real Plus, Street Easy, Sky Slope, Active Pipe/ReChat, Canva, and more)
• Willingness to obtain an active NY…