Community & Marketing Manager

Compensation Type

Yearly

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues.

The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands.

Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Ace Hotel is a collection of individuals held together by an affinity for the soulful. We are not here to reinvent the hotel, but to readdress its conventions to keep them fresh, energized, human. We believe that hospitality is compassion, that it is not servility but genuine concern for others’ well-being. We like the stories that come with things and think that wherever you are, you should feel like you’re there.

Work can be a beautiful thing when done beautifully, and it’s a lot more fun done together than apart. This, more than anything else, is why people want to sleep with us.

The Community & Marketing Manager is responsible for developing and executing the property's integrated marketing strategy. The position reports jointly to the property Director of Sales and Marketing, with strategic oversight from the Highgate Corporate Marketing team, works closely with the Brand team at Atelier Ace as an extension of the brand. The role translates property commercial goals and Ace brand priorities into relevant content, marketing initiatives, partnerships and community programming that enhance the guest experience, strengthen the hotel's position, drive room revenue and support group business.

This is a hands‑on marketing role with a strong community‑building and creative mindset, requiring the ability to cultivate local relationships, develop activations and bring brand campaigns to life while effectively managing agency and brand partners and measuring marketing impact.

A successful Community & Marketing Manager is a connected presence in the local community, plugged into the music, art, fashion, design and nightlife scene and able to identify cultural moments and relationships that are relevant to Ace Hotel New York. They are creative, resourceful and proactive, with strong judgment and the ability to turn opportunities into thoughtful marketing initiatives, partnerships, activations and content.

They are equally comfortable curating compelling activations, driving creative content, analyzing performance, developing packages and offers, collaborating with Sales and Revenue, briefing agency partners and working with Atelier Ace to bring the brand to life at the property level.

• Commercial & Marketing Strategy:

  • Develop, manage & own quarterly property marketing goals, integrated commercial strategies, activation plans, community engagement initiatives and content calendars aligned with hotel business objectives, revenue opportunities and Ace brand priorities.
  • Curate an event marketing strategy…