Content Strategist, NA

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, Whats App, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.

At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall
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We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

Aircall is looking for a Content Strategist to build the content engine for North America and strengthen our relevance in the AI voice agent category.

You will develop the regional content strategy and turn it into a consistent stream of editorial, video, and organic social content. You will identify the topics, formats, voices, and distribution opportunities that can make Aircall useful, credible, and distinctive to audiences in your market.

This is both a strategic and highly hands‑on role. You may bring deeper craft expertise in writing, video, social, or AI‑enabled content production, but you should be comfortable moving across formats — from developing an editorial plan and writing a strong point of view to producing a short‑form video or responding quickly to a category moment.

You will work closely with Creative, Product Marketing, Integrated Programs, Demand Generation, regional teams, customers, and subject‑matter experts to turn Aircall’s expertise into content people want to consume and share.

• Develop and own the content strategy and editorial plan for North America, aligned with Aircall’s global narrative and regional growth priorities.
• Build Aircall’s relevance in the AI voice agent category by identifying important conversations, audience questions, emerging themes, and timely content opportunities.
• Create and publish content across editorial, video, organic social, customer storytelling, executive thought leadership, and campaign formats.
• Own the regional organic social calendar and day‑to‑day channel execution, including copy, creative coordination, publishing, and audience engagement.
• Develop repeatable video formats and manage production from concept and scripting through editing and distribution.
• Turn product launches, customer insights, events, research, and internal expertise into compelling regional content.
• Adapt global narratives and campaign assets for the North American market while identifying where original regional content is required.
• Build relationships with internal experts, customers, partners, and industry voices who can strengthen Aircall’s authority and reach.
• Repurpose high‑value ideas across formats and channels to extend their relevance and performance.
• Use AI‑supported workflows…