Manager, Client Operations - Client Services

Teamwork makes the stream work.
Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

Client Operations is a newly formed function within Ad Revenue Solutions. It brings the operational spine of the campaign lifecycle — owning pre-sale planning support, IO close and billing, programmatic deal setup, campaign trafficking, launch management, and cross-functional communications — under a single team of Client Associates working across Direct IO, Sponsorship, Programmatic Guaranteed (PG), and Private Marketplace (PMP) campaigns. We are hiring a pivotal manager role to support shaping the team.

As a Manager, Client Operations, you will lead a team of 8–10 Client Associates and own the operational performance of the campaign lifecycle from pre-sale through upsell and renewals. This is a build role as much as a leadership role: the workflows, quality standards, SLAs, and escalation paths this function runs on are being defined now, and you will help define them.

You will be equally effective in the details — unblocking a launch, resolving a trafficking issue, pressure-testing a programmatic setup — and above them, setting standards, reporting on performance, and representing the function to Client Services, Sales, Ad Operations, Marketing, senior leadership and more. Success looks like campaigns that launch on time and correctly, clients and cross-functional partners who are informed before they have to ask, and Client Associates who grow into Account Managers.

For New York Only - The estimated annual base salary for this position is between $135,600 - $168,000.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.

This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

At Roku, we don't just use AI, we work with it. AI agents and tools are part of how we operate — helping us move faster, think bigger, and focus our energy on the work that matters most. Whether it's streamlining everyday tasks, surfacing smarter insights, or powering entirely new ways of working, AI is woven into how teams across the company get things done.
In this role, you'll be expected to engage with AI as part of your day-to-day work. That might mean using AI tools to accelerate research, summarize information, draft content, or automate repetitive workflows. You don't need to be a technical expert — but you do need to be curious, open to learning, and willing to explore how AI can enhance the way you work.

Campaign Lifecycle Execution & Delivery Quality

• Own on-time, accurate campaign delivery across all deal types for every account your team supports, from media plan intake through launch, in-flight support, and wrap reporting
• Serve as the ultimate operational escalation point for the team: IO-to-system…