Community Manager

About Darkroom

Darkroom is the leading next-generation growth marketing firm engineering the brands of tomorrow. Founded in 2017, we set out to redefine what a modern agency could be, by replacing the inertia of legacy advertising behemoths with a model built for speed, intelligence, and measurable impact.

At our core, Darkroom is a human services company powered by Shadow
, a universal AI commerce layer that integrates executive-level strategy with proprietary agentic technology. This fusion enables our teams to deliver outsized returns by enhancing creative output, operational efficiency, and revenue generation across every stage of the customer journey.

Our track record speaks for itself:
billions in attributable revenue driven across e-commerce marketplaces, media networks, DTC ecosystems, and social commerce platforms. Every engagement feeds into our proprietary data infrastructure, enabling a continuous feedback loop that accelerates growth, improves margins, and compounds results across our client portfolio.

What began as a boutique design studio has evolved into one of the fastest-growing private companies in America (Inc. 5000) and among the most effective performance media agencies of the 2020s (Varos). Our founders were recognized by Forbes 30 Under 30 for advancing the intersection of technology, marketing, and advertising, cementing Darkroom's role as a defining player in the future of media innovation.

About the Role

Darkroom owns creator strategy for the brands we work with, and more of them now want a community behind it: creators, customers, and fans who post because they want to, not because a brief told them to. This role builds those communities from zero and runs them as a growth channel.

A community here is measured on what it produces outside itself: posts, content, referrals, and signups or sales. Most of our communities are tiered. A small inner circle of top creators gets money, early access, and a direct line to the brand. A larger ambassador tier gets access, perks, and first look gram tiers, like campus leaders or customer champions, run their own threads.

And the open community is where everyone else joins. You decide how people get in, what each tier gets, what happens every week, and how activity turns into output.

This is a consumer role. The people in these communities are students, parents, professionals, and fans, and a community run like a support forum or a developer channel will not work here.

You report to a Director and work alongside the creator leads, the social team, paid media, and each client's product and brand teams.

This role is based in New York, working US hours, with travel for events.

What You'll Do

Build new communities

• Choose the platform for each community (usually Discord, sometimes Slack, Whats App, Geneva, Circle, or a subreddit) and stand it up: channel architecture, roles and permissions, bots, onboarding, tier assignment, and moderation rules.

• Set the entry rules and the offer for each tier with the creator leads and the client, such as free product for creators over a follower threshold, student access, or referral perks.

• Build a proof channel before launch, where members show what the product did for them. It is the flex wall, and the best posts get reposted by the brand.

Run it every week

• Welcome new members, assign tiers, and post open briefs in #briefs with a clear view of who claimed what and when it is due.

• Run the 1-in-20 triage: find the post that popped, work out why, and brief the rest of the roster on it the same week.

• Repost the top receipts and hand the best ones to the social and paid teams.

• Give members a real line to the brand. Route product questions, feedback, and bug reports to the client's team and bring the answers…