Marketing Operations & MLR Specialist

** Must have MLR and Veeva Promo Mats experience

The Marketing Operations & MLR Specialist is responsible for the day-to-day management of CND’s marketing material review and approval processes, serving as the primary operational owner of Veeva Vault Promo Mats and coordinator of the Medical, Legal, and Regulatory (MLR) review process.

The role manages materials through the submission, review, revision, approval, release, and expiration; maintains accurate documentation and version control, and provides project management support across Marketing initiatives, including timelines, meetings, status reporting, and cross-functional coordination.

The ideal candidate is highly organized, proactive, detail-oriented, and an effective communicator who can manage multiple priorities and drive work forward in a fast-paced, regulated environment.

• Serve as the day-to-day operational owner and primary point of contact for Veeva Vault Promo Mats
• Manage the end-to-end workflow for promotional materials, including submissions, review routing, revisions, resubmissions, approvals, release, and expiration
• Coordinate MLR reviews across Medical Affairs, Legal, Regulatory, Compliance, Marketing, Sales, Clinical Services, and other stakeholders
• Manage MLR review calendars, timelines, reviewer assignments, meetings, agendas, decisions, and action items
• Monitor material status and proactively communicate progress, outstanding actions, risks, and next steps
• Maintain accurate version control, metadata, approval documentation, and final approved records
• Coordinate release and expiration of approved materials
• Interface with Veeva Managed Services on system updates, workflow issues, enhancements, and process improvements
• Troubleshoot day-to-day Promo Mats issues and coordinate resolution with Veeva and internal stakeholders.
• Maintain Promo Mats processes, documentation, and best practices and serve as an internal resource for users

• Develop and maintain regular reporting on MLR activity, including material volume, review status, cycle times, timelines, and other relevant metrics
• Identify trends, bottlenecks, and opportunities to improve efficiency and effectiveness of the MLR process
• Recommend and implement process improvements in collaboration with Marketing and other cross-functional stakeholders
• Monitor adherence to established MLR processes and timelines, elevate risks or recurring issues, and provide leadership with visibility into MLR activity, performance, priorities, and opportunities for improvement

• Own and maintain the centralized marketing references and claims library, including source documentation, approved claims, and supporting substantiation
• Maintain visibility into approved claims, supporting evidence, and any applicable limitations or requirements
• Support Marketing and cross-functional teams in identifying appropriate references and previously approved claims for new and updated materials

• Support the planning and execution of Marketing initiatives and cross-functional projects
• Develop and maintain project plans, timelines, milestones, deliverables, and action items
• Coordinate project activities across internal teams and external partners to keep work on schedule
• Schedule and facilitate project meetings and working sessions
• Prepare agendas, organize materials, document decisions, and distribute meeting notes and action items
• Maintain clear project status updates and communicate progress, risks, dependencies, and next steps
• Coordinate production, printing, and distribution of approved marketing materials in partnership with Logistics and external vendors
• Maintain visibility into material inventory and upcoming needs
• Coordinate vendor production specifications, timelines, and deliverables

• 3–5 years of experience in marketing operations, project management, marketing, communications, or a related field; healthcare, diagnostics, life sciences preferred
• Experience managing or coordinating MLR review and approval processes strongly preferred
• Experience with Veeva Vault Promo Mats strongly preferred
• Strong project management skills, with the ability to develop project plans, manage timelines, track deliverables, and keep projects moving
• Excellent written and verbal communication skills, with the ability to communicate clearly and effectively with diverse stakeholders
• Exceptional organizational skills and…