Program Manager; Senior Companion Program

Job Overview

Division/Department: Older Adult Services / Senior Companion Program

Work Schedule: 35 hours per week, Regular Full Time (8:30am – 4:30pm)

Pay Type: Salary $50,000 - $55,000

Exemption Status: Non-Exempt

Henry Street Settlement opens doors of opportunity to enrich lives and expand human progress for Lower East Side residents and other New Yorkers through social services, arts, and health care programs. Building on its 130-year legacy of innovation and effective programming, Henry Street offers more than 50 programs and is one of New York City’s largest social service agencies.

We are seeking a bilingual (English/Spanish), detail-oriented professional with strong proficiency in Microsoft Word and Excel to join our team. The ideal candidate will be able to work independently and support a wide range of administrative and programmatic functions. The role will also collaborate with the Program Director to build and maintain partnerships with city-wide agencies. Additional duties include preparing and submitting volunteer stipend check requests to Accounts Payable, reconciling stipend checks with internal spreadsheets, and distributing checks to volunteers on a bi-weekly basis.

The candidate will coordinate activities with other Henry Street Settlement (HSS) departments and divisions.

• Associate’s degree required; bachelor’s degree preferred
• Bi-lingual English/Spanish required
• Strong writing, organizational and communication skills
• Detail oriented
• Strong interpersonal and communication skills
• Must be able to work independently
• Proficiency in Microsoft Word and Excel
• Ability to travel within the 5 boroughs

• Manage general administrative duties: answering phones, fax, coordinating mail to and from main office and communicating with station supervisors as needed
• Submit volunteer stipend check request to accounts payable, reconcile stipend checks against spreadsheets and distribute to volunteers on a bi-weekly basis
• Coordinate with other Henry Street Settlement (HSS) departments and divisions
• Attend quarterly supervisor meetings and record minutes
• Maintain hard copy and electronic volunteer records: program applications, care plans, letters of agreement, annual appraisal, annual income review
• Correspond with current volunteers: send application packets to prospective volunteers; check references; schedule new volunteers for orientation training, record all volunteer hours in excel spreadsheet & electronic database
• Assist Program Director with new volunteer trainings and assist in training development
• Along with Program Director, develop and implement in-service training courses, education events, cultural tours, health workshops etc.
• Conduct biannual surveys and work with volunteers to receive client feedback on volunteer performance
• Send monthly client training reminders and other mailings as needed
• Liaise with Advisory Council regarding quarterly meeting reminders and minutes
• Act as task supervisor and oversee SCP and SYEP interns
• Work with Program Director to collaborate with city-wide agencies for partnerships
• Assist with community outreach for recruitment and to raise program awareness
• Participate and assist with event planning- in relation to two major annual volunteer Recognition Events
• Assist with communication and ongoing training of site supervisors to establish program guidelines and responsibilities.

Other related duties as assigned by Program Director or Senior Director

• Must be able to travel within the five boroughs via public transportation
• Must be able lift and carry 15lbs

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