JCC MANAGER

overview

applicants must be permanent in the administrative community relations specialist civil service title or be permanent in a comparable title eligible for 6.1.9 title change. The new york city department of homeless services (dhs) is the largest organization in the united states dedicated to preventing and addressing homelessness. In partnership with other city agencies and nonprofit organizations, dhs works to prevent homelessness before it begins, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing with a focus on accountability, empathy, and equity.

Dhs is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a multi‑billion-dollar budget to meet the diverse needs of new yorkers experiencing homelessness.

the street homeless solutions (shs) division runs a continuum of programs that help move street-homeless clients from the street and into transitional and permanent housing. The programs include outreach, safe haven, stabilization beds and drop-in programs. The joint command center (jcc) conducts interagency rapid outreach deployment from a central location using precision mapping, client information, and rapid response to incoming notifications.

This initiative partners existing homeless response and prevention programs with a series of new initiatives designed to better identify, engage, and transition homeless new yorkers to appropriate services and, ultimately, permanent housing.

the department of homeless services (dhs) is recruiting for two (2) administrative community relations specialist (nm)‑i to function as a jcc manager who will:

• oversee the jcc operations which includes both above ground and subway initiatives with special focus on the eol initiative and joint operation initiatives.
• support the unit in prioritizing daily outreach activities.
• supervise community level staff.
• oversee field assignments and the units service desk.
• follow up to ensure completion of activity and assignment logs and end of the shift reports.
• be responsible for liaising with the program administrators.
• responsible for receiving incoming referrals, triaging clients, reviewing vacancy, and placement of clients.
• coordinate and participate in interagency joint operations with partnering city agencies including dsny, cdot, parks department, and dob.
• perform field supervision of staff.
• offer engagements, perform assessments, and participate in analysis of potential clients.
• respond to special projects in the field; develop comprehensive case summaries.
• participate in interdisciplinary case management meetings.
• collaborate and coordinate resources for outreach special initiatives.
• participate in extensive field work several days per week.

12:00am - 8:00am rdos. 08:00am-4:00pm

• a baccalaureate degree from an accredited college or university, plus four years of satisfactory, full-time community liaison, community organization or community relations experience; at least two years in a broad administrative or policy‑making capacity with responsibility for planning, organizing, coordinating, developing, evaluating and/or administering a large community service program or activity; or
• a four-year high school diploma or its educational equivalent and eight years of satisfactory, full-time experience as described above; or
• education and/or experience equivalent to the above. Undergraduate education above high school level may be substituted for the experience at the rate of 30 semester credits per year of experience, up to 4 years. Graduate education above the baccalaureate may be substituted for two years of the administrative or policy-making experience, at the rate of 30 graduate credits per year, up to 2 years.
  
  All candidates must possess a four-year high school diploma or its educational equivalent and two years of full-time experience in a broad administrative or policy-making capacity with responsibilities as…