Development Manager

About Encore

Known widely as Broadway’s longest running act of loving care, Encore’s mission is to improve the quality of life for older New Yorkers so they are not just surviving, but thriving. Through a robust array of programming, Encore takes a “no wrong door” approach to ensure seniors are able to age in place comfortably for as long as possible. Encore is recognized as one of the most respected and trusted nonprofit organizations providing services for older New Yorkers in New York City.

Encore is on the cutting edge in the human service field and is a staunch advocate not only for older New Yorkers but also for the essential human service employees who serve as the City’s safety net. Do not miss this chance to work for a mission-oriented organization, which centers employees as its number one resource.

To meet the ambitious mission and programmatic objectives of Encore Community Services’ growth and strategic plan, the Development Department drives and stewards the organization’s relationships with its funders. This team works to secure foundation grants, corporate sponsor ships, and individual giving to support Encore’s robust programs and services. The Development Manager will be responsible for effectively managing the Development Department’s database and operations.

Duties will include all data management (gift entry, acknowledgments, coding systems, analysis, reporting, staff training), direct mail (writing, producing print and email campaigns according to a yearly calendar), and development systems support (overseeing mailings, prospect research, event support, special projects).

• Develop and oversee all data entry/donation processing, create coding systems for consistent donor tracking, create donor portfolios for relevant staff, build out our metrics systems that measure performance.
• Create dashboards tracking development performance, budget versus actuals, and other representations of donor activities and outcomes.
• Create consistency and efficiency in the development department’s data collection, maintenance, and reporting.
• Prepare and mail thank you/acknowledgment letters to donors.
• Create and maintain reports that help drive the department’s decision-making; lead in creating a department driven by data.
• Assist in budget planning with donor reports and data analysis.

• Create annual mail/email plan and revenue budget each fiscal year.
• Write, produce, and mail written solicitations for small gifts, donor cultivation pieces, holiday appeals, Giving Tuesday, etc.
• Plan and execute complimentary email strategies in tandem with written appeals, mailings, and other digital initiatives.
• Oversee Mailchimp data syncing, email design, and maintenance to successfully communicate and fundraise with a variety of communities.

• Assist with planning and executing special events and projects (mailings, revenue reports, donor tracking, maintaining RSVP lists, run event check‑in, budget recap of revenue for events).
• Liaise with Finance to ensure systematic recording & reconciliation, and develop a clear understanding of how development can best work with Finance to ensure accurate reporting.
• Develop a training program to ensure the development team is utilizing our data systems to their fullest capabilities.
• Ensure development has systems in place to be more efficient; letterhead, envelopes, and other supplies are available.
• Assist with donor prospecting for team members.
• Assemble media kits for meetings with stakeholders and donors.
• Assist with updating the website.
• Volunteer engagement, orientation, and support when needed.

• Associate’s or Bachelor’s level (degree-holding/currently enrolled or equivalent in experience).
• Proficient in Microsoft Office (Word, Excel, Publisher, PowerPoint) and Adobe.
• Strongly preferred: proficient with Donor Perfect or other donor/customer database management software or quick learner.
• Experience with prospecting software such as Donor Search or Wealth Engine.
• Excellent writing, communication, organizational, and time‑management skills.
• Detail-oriented.
• Interest in working in the…