Director of Community Engagement

JOB SUMMARY

The Director of Community Engagement serves as the primary external-facing representative of the ICL Hub, responsible for building and strengthening community relationships, coordinating cultural and community events, and advancing ICL’s visibility within the local community. The role leads community outreach, partnership development, and referral-building efforts to deepen community ties and support integrated services across ICL programs. The Director works closely with Hub operations, program leadership, and external partners to create a welcoming, resource-rich environment for clients, staff, and neighborhood residents.

• Represent the Hub at community events, meetings, and forums.
• Build and maintain relationships with hospitals, clinics, community-based organizations, schools, faith groups, and local institutions.
• Educate community partners about ICL programs and referral pathways.
• Strengthen cross-agency collaboration and participate in coalitions, networks, and advisory groups.
• Generate track community referrals.
• Regular travel to community partners and outreach events.

• Plan and coordinate cultural observances, holiday celebrations, staff engagement activities, and client-facing events.
• Develop an annual calendar of events and ensure proper planning, communication, and execution.
• Oversee donation drives, care-package distribution, and other resource initiatives.
• Occasional evening or weekend hours for special events or emergent community needs.

• Promote cross-divisional collaboration and service integration across ICL programs.
• Strengthening communication pipelines between Hub and program leaders.
• Partner with Development and Communications to support agency-wide initiatives and community-facing messaging.
• Ensure Hub services and resources remain visible, accessible, and well-integrated.

• Identify community needs and recommend resource-based solutions.
• Coordinate distribution of essential items (e.g., care packages, clothing, hygiene products) with appropriate follow-up and referrals.
• Maintain systems to track donations, supplies, and community requests.

• Track outreach activity, partner engagement, referral outcomes, and event participation.
• Prepare monthly and quarterly reports for leadership.
• Use data to refine engagement strategies and identify emerging community needs.

• Committed to the active promotion of ICL values and goals.
• Demonstrated ability to work effectively with diverse populations and communities.
• Strong presentation, communication, and relationship‑building skills.
• Proven ability to plan and execute events of various sizes.
• Strong organizational and multitasking skills; ability to manage several projects concurrently.
• Ability to collaborate in a fast‑paced, cross‑functional environment.

• Bachelor’s degree in social work, Public Health, Nonprofit Management, Communications, or related field
• Masters preferred. 3–5 years of experience in community engagement, outreach, or human services program coordination

Equal Opportunity Employer
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