Outreach and Marketing Coordinator

Job Title: Outreach and Marketing Coordinator Reports to: Director of Marketing and Communications Job Location: New York City (Hybrid; requires frequent citywide travel)
FLSA: Full-Time, Exempt Department: Strategic Partnerships & Resource Development

Neighborhood Housing Services of New York City, Inc. (NHSNYC) is a mission-driven nonprofit organization dedicated to empowering low- and moderate-income homeowners through affordable home repair and first mortgage loans. As a certified Community Development Financial Institution (CDFI), NHSNYC works to preserve and strengthen communities across New York City. NHSNYC addresses critical housing challenges, including coastal resilience, flood insurance education, and advocating for sustainable living solutions.

The Outreach and Marketing Coordinator plays a key role in advancing NHSNYC’s visibility, partnerships, and community presence across New York City.

Primary focus:

• Community outreach, relationship-building, and representation of NHSNYC at neighborhood, civic, and partner-facing events.

Secondary focus:

• Marketing and communications responsibilities, fulfilled in-house, that support promotion of NHSNYC programs and outreach efforts.

Within the first 6–12 months, the successful candidate will:

• Establish strong working relationships with community partners in priority neighborhoods.
• Represent NHSNYC consistently at outreach events.
• Ensure outreach activities are well-coordinated, tracked, and reported.
• Provide reliable marketing and communications support that keeps outreach efforts visible and on schedule.
• Be viewed internally as a trusted, organized, and proactive connector between the field and the office.

This role is ideal for a candidate with strong oral and written communication skills who enjoys being in the field, engaging with diverse communities, and ensuring that outreach efforts are well-organized and well-documented.

Community Outreach & Engagement

• Represent NHSNYC in alignment with organizational messaging and priorities.
• Build and maintain working relationships with community-based organizations, civic associations, faith institutions, offices of elected officials, and local partners in support of outreach and engagement efforts.
• Capture photos and short videos at events for promotional use and upload assets to shared archives.
• Coordinate with internal teams to support and track outreach activities aligned with organizational priorities.
• Document and share community insights, trends, and partnership opportunities with leadership and internal stakeholders.
• Assist with coordinating meetings, site visits, and special events involving external partners.

Marketing & Communications Coordination

• Assist with basic formatting, proofreading, and scheduling of social media posts and outreach materials.
• Maintain the marketing calendar and ensure outreach-related deliverables are completed on time.
• Support event promotion efforts across digital and community channels.

This role supports marketing execution and coordination; it does not lead marketing strategy, campaign design, or brand development.

Coordination, Tracking & Reporting

• Maintain accurate records of outreach activities, contacts, and event participation.
• Manage calendars related to community events and external engagements.
• Prepare summary reports on outreach activities, community needs, and engagement outcomes.
• Support partnership development and limited fundraising-related coordination tied to community and government initiatives.

Required

• Bachelor’s degree in Communications, Public Affairs, Urban Studies, Political Science, Community Development, or a related field.
• 2 or more years of experience in community engagement, outreach, marketing, public service, or nonprofit work (External sales, internships and volunteer experience considered).
• Ability to travel frequently throughout all five NYC boroughs.
• Availability to attend occasional evening and weekend events.
• Strong organizational skills and ability to manage multiple priorities.
• Clear, professional verbal and written communication skills.
• Proficiency with Microsoft 365 (Outlook, Word, Excel, PowerPoint).
• Comfort using tools such as Canva, Adobe Suite, or similar platforms.
• Communication: Professional, clear, and responsive; able to proofread and format materials accurately; comfortable speaking to groups.
• Organization: Manages time, details, and information effectively; maintains accurate records and tracking.
• Judgment: Uses sound judgment to handle routine issues independently and escalates appropriately when needed.
• Flexibility: Adapts to changing priorities, schedules, and new tasks in a dynamic environment.
• Collaboration: Works well with colleagues across departments and with external partners.
• Learning Mindset: Open to learning new tools, platforms, and outreach or marketing practices.

Preferred (but not required)

• Familiarity with NYC housing issues, community development, or local government structures.
• Experience supporting…