Volunteer Manager

About Hot Bread Kitchen

Since 2008, Hot Bread Kitchen has empowered New Yorkers who face barriers to economic opportunities through transformative careers in New York City’s food industry. We offer small business development programs, culinary skills training, and job placement, bolstered by individualized wraparound supportive services. Our small business program, HBK Incubates, supports entrepreneurs as they transform their food businesses into sustainable income sources. Culinary Fundamentals, our award‑winning culinary training program, provides access to high‑quality jobs for those starting their careers in the food industry.

Our upskilling programs enable incumbent workers to gain further skills leading to higher wages and career advancement. We work diligently alongside our network of over 200 food employer partners and more than 250 nonprofit and government partners to ensure our graduates are set up for success both at home and in their careers.

The Volunteer Manager will be a self‑directed, solutions‑oriented team player with a hospitality mindset. This role will recruit and engage incoming volunteers, steward volunteer programs, manage small‑scale events such as mock interviews, volunteer orientations, and other group activities, and oversee intern recruitment and engagement. The ideal candidate will be deeply collaborative and able to switch between strategic thinking and project management.

This role will be part of a high‑performing Development Team responsible for Hot Bread Kitchen’s $10+ million philanthropic revenue. Reporting to the Director of Institutional Partnerships, the ideal candidate will collaborate with many members of the Development Team to ensure that we successfully recruit and steward relationships with our volunteers and corporate partners. The role will also work in particularly close collaboration with Program Managers, to develop engaging volunteer events that provide real benefits and impact for Hot Bread Kitchen’s program members.

• Collaborate across the organization to assess needs and design volunteer programs that address them.
• Prospect and recruit new volunteers and corporate partners.
• Steward a portfolio of volunteers and corporate engagement leaders through regular touchpoints and newsletters, event invitations, and other relationship‑building connections.
• Collect, track, and analyze volunteer data, such as intake information, participation records, and survey responses, and collaborate with the team to design impact measures for the volunteer program.
• Regularly collect internal and external feedback on the volunteer program, and make improvements to address any challenges.
• Recruit for, onboard, and engage with interns at Hot Bread Kitchen, based upon team‑based seasonal needs.

• Serve as a primary contact and event coordinator for volunteer groups and individual volunteers before, during, and after events.
• Manage planning and day‑of logistics for volunteer events and lead events.
• Write event outlines, run of shows, schedules, scripts, and event stewardship plans.
• Manage promotion of public events with the Brand Team, including invitations, ticketing, and social media.
• Create and maintain a comprehensive annual volunteer events calendar for the organization in Asana, with associated production schedules.

• Strategic Thinking: Ability to develop long‑term strategies aligned with the organization’s goals.
• Project Management: Ability to manage multiple projects simultaneously, ensuring timely delivery and high‑quality execution.
• Communication: Excellent verbal and written communication skills for articulating ideas and collaborating with teams and external stakeholders.
• Relationship‑Driven: Responds to stakeholders (staff, members, donors, volunteers), proactively anticipates their needs, and builds a welcoming, long‑term relationship between stakeholders and the mission.
• Adaptability: Flexibility to respond to changing conditions and willingness to jump into new projects and support the team where needed.
• Collaboration: Works with others to achieve common goals. Connects with people from many…