Chief Program Officer at West Side Federation for Senior and Supportive Housing

About the Organization

The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community‑based organization whose mission is to provide safe, affordable housing with supportive services within a residential setting that enhances the independence and dignity of each person.

WSFSSH develops and manages housing with supportive services for low‑income older persons, many of whom live with mental illness and/or have experienced homelessness. Our mission is to provide safe, affordable senior housing that integrates compassionate property management with supportive services to enhance the independence and dignity of each resident. WSFSSH creates and preserves affordable housing while supporting the development of healthy neighborhoods.

At WSFSSH our mission isn’t just a statement, but a way of life. For nearly 50 years, we’ve been providing safe, affordable housing that integrates compassionate property management with supportive services, enhancing the independence and dignity of each resident. Our vision is rooted in compassion, collaboration, and respect, driving us to continuously improve and innovate in our pursuit of high‑quality services for seniors.

WSFSSH envisions a world where all older adults are guaranteed access to a supportive housing community where they are empowered to live full and joyful lives in a place they call home. We are committed to creating innovative, sustainable communities where residents thrive, and where culturally responsive services allow older adults to age in place. We are steadfast in our commitment to reducing senior homelessness in New York, and seek to be a model that inspires others.

You can learn more about WSFSSH on their website.

As a member of the Senior Leadership Team, the Chief Program Officer (CPO) plays a critical leadership role in advancing and optimizing WSFSSH’s social services programs for residents and the Older Adult Centers’ participants. The CPO provides strategic oversight of the services in WSFSSH’s residential portfolio, including our shelter, supportive, independent and congregate care housing programs as well as WSFSSH’s three Older Adult Centers.

The CPO will work closely with senior leadership and program teams to ensure programs operate effectively, are proactive to community needs, and deliver measurable outcomes.

• Steward WSFSSH’s program strategy through direct oversight of shelter services, supportive housing residential services, including case management, cross‑building programs, and evidence‑based models utilizing a trauma‑informed approach and a client‑centered focus.
• Ensure that WSFSSH is well positioned to develop, identify, and implement new programs that address critical needs or gaps in services to the community.
• Understand whom the agency is serving, how its programs are structured and funded, how money is being spent, and what it costs to deliver high‑quality services efficiently.
• Present impact data and implications to executive leadership ensuring that stewardship of funded programs is supported and advanced by evidenced outcomes.
• Strengthen systems for communication and data collection to ensure the organization effectively measures programmatic trends, outcomes, and opportunities. Work closely with program and administrative teams to refine how data and impact are tracked, analyzed, and communicated internally and externally.
• Build and cultivate strategic partnerships with other nonprofit groups, community groups and external stakeholders to position WSFSSH as a national leader in older adult supportive housing and programing.

• Oversee and manage all aspects of the programs and initiative including the coordination, integration and delivery of all programs and related services.
• Establish program success metrics, in partnership with funders and agency stakeholders, design services that drive toward program goals and accelerate tenant participation and progress, and keep programs scalable, sustainable, agile and resource‑efficient.
• Establish Key Performance Indicators…