Chief Program Officer

Chief Program Officer

:

The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community-based organization whose mission is to provide safe, affordable housing with supportive services within a residential setting which enhances the independence and dignity of each person. WSFSSH develops, manages, and provides housing for low-income older persons, many of whom live with mental illness and/or have experienced homelessness.

The Chief Program Officer (CPO) plays a critical leadership role in advancing and optimizing WFSSH's social services programs for residents and the Older Adult Centers' participants. The CPO will work closely with senior leadership and program teams to ensure programs operate effectively, are proactive to community needs, and deliver measurable outcomes.

• Steward WFSSH's program strategy through direct oversight of shelter services, supportive housing residential services, including case management, cross-building programs, and evidence-based Mosels utilizing a trauma-informed approach and a client-centered focus.
• Ensure that WSFSSH is well positioned to develop, identify, and implement new programs that address critical needs or gaps in services to the community.
• Understand whom the agency is serving, how its programs are structured and funded, how money is being spent, and what its costs to deliver high-quality services efficiently.
• Present impact data and implications to executive leadership ensuring that stewardship of funded programs is supported and advanced by evidenced outcomes.
• Strengthen systems for communication and data collection to ensure the organization effectively measures programmatic trends, outcomes, and opportunities. Work closely with program and administrative teams to refine how data and impact are tracked, analyzed, and communicated internally and externally.
• Build and cultivate strategic partnerships with other nonprofit groups, community groups and external stakeholders to position WSFSSH as a national leader in older adult supportive housing and programming.

• Oversee and manage all aspects of the programs and initiative including the coordination, integration and delivery of all programs and related services.
• Establish program success metrics, in partnership with funders and agency stakeholders, design services that drive toward program goals and accelerate tenant participation and progress, and keeps program scalable, sustainable, agile, and resource-efficient.
• Establish Key Performance Indicators (KPIs) and metrics to assess program effectiveness. Identify gaps of service and create innovative solutions. Establish short and long-term goals for services design and implementation.
• Drive initiatives to introduce new programs and innovations for the benefit of WSFSSHs staff, residents and clients. Establish empowering programming beyond activities for residents and clients.
• Direct cross-functional teams and data and evaluation tools to assess, evaluate, and align programs to ensure they are effective, impactful, and compliant with funder requirements and organizational mission.
• Create and monitor transparent, agency-wide data dashboard of use across buildings and programs. Develop and cultivate a data-driven culture prioritizing continuous improvement across different programs and departments.
• In collaboration with the finance team, ensure existing program expenditures are aligned with contractual requirements.

• Promote an environment that embeds diversity, equity, inclusion, and accessibility, and fully integrates these values into the organizational culture. Foster a workplace culture that inspires high-level performance, collaboration, accountability, and professional and respectful interactions; embeds best practices for effective feedback and communication at all levels of staff engagement.
• Develop leadership capacity by delegating accountability and building internal pathways for staff growth and advancement.
• In partnership with the finance team, ensure program budgets, financial systems, and planning strategies support fiscal stability and accurately reflect the organization's financial realities.

• Significant knowledge regarding programs and services for an aging population is required.
• Expertise in developing and monitoring metrics to measure programmatic outcomes for homeless services, mental health/substance abuse services, housing services or other related fields.
• Excellent writing and interpersonal skills.
• Ability to collaborate with dynamic leadership team to manage within a rapidly growing organization.
• Strong community relationships in New York City, across government sectors, preferably with an emphasis on health and human services.
• Adaptable and able to multi and work within a fast-moving environment, while also driving toward clarity and…