Outreach Coordinator; Day Shift

100-30 Atlantic Ave, Jamaica, NY 11416, USA

Posted Thursday, June 18, 2026 at 4:00 AM

ABOUT US:

We believe that everyone deserves a home! Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing – affordable housing paired with services designed to help people maintain their homes for the long-term – is widely recognized as a proven and cost-effective solution to chronic homelessness.

But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness – especially those who have been on the streets the longest – to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

Breaking Ground’s Street to Home program makes regular contact with more than 2,000 street homeless individuals and connects more than 500 individuals to housing, medical and mental health services, substance abuse counseling, and other essential supports each year. The caring, individually tailored attention clients receive at each stage of their journey from street to home ensures that more than 95% of people who Breaking Ground places remain stably housed.

Reporting to the Assistant Director, Programs, Outreach, the Outreach Coordinator manages and supervises street outreach teams, provides coordination across the teams to ensure there is always staff deployed in the field and helps to triage and prioritize urgent requests or developing situations. The Outreach Coordinator ensures the teams utilize Harm Reduction and Housing First approaches when conducting street outreach and engage with individuals to determine homelessness history, services needed, and appropriate placement options from the field in the moment.

The Outreach Coordinator creates shift schedules, ensuring continual coverage in the field, and that Housing Advocate teams are compliant with data entry requirements into DHS’ system contractual requirements.

The Outreach Coordinator is responsible for gaining a holistic understanding of the homeless population and works in collaboration with the community and other partners to implement appropriate housing and service solutions. The Outreach Coordinator manages their team’s responses to community concerns, oversees Code Red/Blue alerts, identifies new hotspots and encampments, plans weekly canvass schedules for the teams, and oversees all 9.58 assessments and removals for the shift.

Programs staff are required to locate and assist street homeless individuals under the most extreme weather conditions. Managers are required to be in the field during Code Reds and Code Blues. Staff must be willing to engage with street homeless individuals and can handle multiple tasks in a fast paced, dynamic, team environment.

This position is primarily the day shift and has a 35-hour work week as well as on‑call responsibilities.

• Successful oversight and performance management of street outreach teams including Housing Advocates and a Team Leader II who supervises an additional street outreach team and a part‑time Social Worker.
• Provide regular, structured supervision meetings for direct reports.
• Implement supervisory strategies, and systems of accountability to ensure that staff have adequate support, guidance, and oversight at all times.
• Create and implement shift schedules that ensure teams are deployed at all times; find coverage for callouts, vacations, and vacancies.
• Ensure canvassing incorporates feedback from the team, community, DHS, historical 311 data, etc.
• Promote effective strategies for outreach work, following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing, and trauma‑informed care models of practice.
• Ensure adherence to program contracts, regulatory requirements, and internal guidelines, ensuring all performance targets and service delivery benchmarks are consistently met.
• Ensure documentation, reporting, and referrals are accurately completed on time and in compliance with DHS…