Tenant Coordination Specialist

About Us

Anthos|Home is a nonprofit startup focused on creating a new way home for New Yorkers with housing vouchers. We streamline the apartment search, approval, and move‑in process using technology to move people into stable housing faster. We believe every person deserves a place to blossom, and we’re building the tools, systems, and teams to make that possible.

At Anthos|Home, urgency drives our work because every day in shelter matters. We are focused on helping people move into stable housing as quickly as possible and continuously improving how we get there.

We are looking for team members who are highly data‑oriented, tech‑savvy, and comfortable learning new systems. Strong candidates value accuracy, use data to inform decisions, and actively improve how information is tracked and shared.

We value people who are thoughtful, adaptable, and detail‑oriented, and who follow through, communicate openly, and take ownership of their work. How effectively we use data and technology directly impacts how quickly people get home.

The Tenant Coordination Specialist plays a key role in supporting households through the housing process, from voucher acquisition to lease‑up. Reporting to the Tenant Coordination Supervisor, the Specialist serves as the primary point of contact for participants, working closely with government agencies, nonprofits, brokers, landlords, and the internal team.

This role requires deep expertise in NYC housing subsidies and processes, and a commitment to participant advocacy at every stage. The ideal candidate is a bilingual communicator (Spanish and English required) who thrives in a fast‑moving environment, can navigate complex cross‑agency relationships, and brings a trauma‑informed, solutions‑oriented approach to their work.

Participant & Landlord Support

• Assist participants and property providers with navigating the housing process, including vouchers, payments, and other housing needs
• Serve as the primary liaison between participants and property owners throughout the housing search and lease‑up
• Facilitate communication between participants and property providers to ensure a smooth apartment application process
• Respond to housing and participant emergencies, both during and after regular business hours

Viewing & Lease Coordination

• Coordinate unit viewings, participant applications, and lease paperwork
• Consistently communicate with the TC team and supervisor regarding viewing logistics, outcomes, and challenges
• Collaborate with the Housing Acquisitions and Operations teams to support housing placements

Team Collaboration & Other Duties

• Partner with internal teams to support participant move‑ins and ongoing housing stability
• Maintain accurate and timely case notes and documentation in organizational systems
• Other duties as assigned by supervisor

• Bachelor's degree in a relevant field, or at least 2 years of experience in housing or human services
• Bilingual in Spanish and English required
• Familiarity with NYC’s housing market and voucher systems
• Strong interpersonal skills, with a passion for working with diverse communities
• Excellent negotiation and organizational skills
• Willingness to travel frequently within the five boroughs, with reasonable accommodation if necessary
• Proficiency in Microsoft Word, Excel, and Power Point

Required Skills & Attributes

• Excellent verbal and written communication skills, with the ability to relay information and complete tasks in real time
• Comfort navigating cross‑agency and cross‑sector relationships (government, nonprofits, brokers, landlords)
• Ability to de‑escalate and support participants through stressful housing situations
• Strong attention to detail and follow‑through in a high‑volume, fast‑paced environment
• Adaptable and comfortable with change, including shifting priorities, evolving processes, and a growing organization
• Commitment to housing stability and equitable outcomes for all participants

• Competitive salary: $65,000 – $70,000/ year, commensurate on experience
• Hybrid work environment (2–5 days in office/field per week)
• This role requires flexibility to work evenings and weekends…