Nonprofit Community Associate

Job Category Program & Project Management

The Salesforce Nonprofit Community team drives customer success, community engagement, and business growth for the Salesforce for Nonprofit business. As a lean, high-impact team, we engage directly with thousands of customers and partners annually – delivering world-class global events, building strategic community programs, and fostering meaningful relationships across the global NGO ecosystem.

• The Commons Program – a community-based open source innovation platform that builds resources and tools to support Nonprofit Salesforce customers. Through global in-person and virtual Community Sprints (hands‑on building events similar to a hack‑a‑thon) and digital collaboration, we convene customers, partners, and employees to build and share nonprofit-focused solutions on the Salesforce platform. The Commons maintains a large and growing global community of product users and contributors, and is a key differentiator for the Nonprofit business.
• Strategic Nonprofit Engagement – high‑touch nonprofit engagement at Salesforce World Tours, Dream force, and community conferences, creating executive visibility and strong partner and customer relationships across AMER, EMEA, and ANZ.
• Community Programs & Initiatives – ongoing programs that support Nonprofit Trailblazers, community leaders, and partners through content, communications, and connection – strengthening the broader ecosystem year‑round.

The Nonprofit Community Associate plays a critical role in making all of this possible – supporting event planning, communications, community engagement, and delivery at scale, and helping the team continue to grow its impact across the global Nonprofit customer and partner ecosystem. The Nonprofit Community Associate will work on a lean, mission‑driven Nonprofit Community Team to deliver our world‑class programs that help Nonprofits create, share, and do more with Salesforce technology.

The Salesforce Nonprofit Community is a global ecosystem of customers, partners, MVPs, and Trailblazers who show up for each other, build together, and genuinely care about using technology to do more good in the world.

As our Nonprofit Community Associate, you’ll be the operational engine that makes it all happen – from the Community Sprints where nonprofit Salesforce users roll up their sleeves and build real solutions together, to the Nonprofit Breakfasts and networking events at World Tours where community members reconnect and new relationships are formed. You’ll help make sure that when our community shows up, everything is ready for them.

If you believe that community showing up for community is one of the most powerful forces in the Salesforce ecosystem, and you want to be the person who makes those moments possible, this role is for you.

Responsible for end‑to‑end event planning and delivery for all Nonprofit Community events, including global multi‑day in‑person Community Sprints, Nonprofit Engagement events at World Tours and conferences, and global virtual events:

• Event Registration & Attendance Management
  • Full event setup and management in Splash That (registration platform), including registration and cancellation forms, daily registration management, waitlist management, and all pre‑/post‑event attendee communications
  • Salesforce campaign setup and management tied to event attendance
  • Slack event planning infrastructure: creating and managing attendee channels, Canvases, and Lists for each event
• AMA (Ask Me Anything) Program Management
  • Create and manage Salesforce campaigns for all Nonprofit Community AMAs
  • Support the Senior Community Program Manager in hosting AMAs, including logistics, facilitation support, and attendee communications
  • Write and post AMA recaps to the community
• In‑Person Event Logistics
  • Coordination with Salesforce building services teams for event space, AV, building security, and unique attendee needs
  • Catering coordination and management
  • Happy hour and dinner planning and booking
  • Budget tracking and management for event spend
• Event…