Senior Membership & Operations Manager

Position:
Senior Manager, Membership & Operations

Location:

Hybrid (NYC office; 2 in-office days per week, Tuesday and Wednesday)

The Moth is a global storytelling nonprofit with the mission to inspire people to listen and share openly, think and feel deeply, and expand their understanding of one another. Since 1997, The Moth has presented more than 65,000 true stories—told live and without notes—in 11 countries, across 4 continents. Today, The Moth produces 600+ live shows annually, as well as the Peabody Award-winning The Moth Radio Hour, and the popular The Moth Podcast.

Through workshops for students, educators, adults, advocates, and professionals, The Moth guides thousands of new storytellers each year in finding and sharing their own voices. Learn more and listen to recent stories .

The Senior Manager, Membership & Operations will lead and grow The Moth’s membership and individual giving programs. This is an entrepreneurial role ideal for someone who is interested in cultivating, stewarding, and engaging members and maintaining and building on donor infrastructure and systems. The right candidate will balance strategy and data analytics with relationship building. They will bring a strong understanding of membership engagement, participation, and donor stewardship work together to support long-term membership and individual giving growth.

This role also supports departmental operations and special projects as needed in partnership with the Vice President of Development.

This role reports to the Vice President of Development, and collaborates with Development, Marketing, and Production team members. They will partner with the Vice President of Development and executive leadership, including the CEO, to align fundraising strategy, organizational priorities, and high-level donor engagement opportunities, and will help supervise an intern. This role will also help strengthen pathways between membership engagement and philanthropic participation across The Moth’s live events, podcasts, workshops, and community programs.

• Lead and grow The Moth’s portfolio of members and individual donors.
• Direct The Moth’s membership program, manage revenue and expense tracking, with a focus on acquisition, retention, upgrades, and increasing the number and size of individual gifts from members and individual donors. Support the evolution of membership strategy with a focus on long-term relationship building, engagement, and donor participation.
• Collaborate closely with the Vice President of Development, the Special Events Officer, Marketing, and executive leadership on membership and individual giving strategy
• Direct The Moth’s Annual Appeal and special fundraising campaigns.
• Monitor, evaluate, and report on the success of discrete fundraising campaigns.
• Work with the Special Events Officer to deepen engagement and donor conversion among Moth event attendees.
• Leverage membership participation data and engagement behavior from live events and programming to inform membership acquisition, donor conversation pathways, and retention strategies. Use membership insights and participation trends to help deepen member engagement and strengthen long-term donor relationships.

• Serve as a strategic lead for Salesforce CRM utilization within the Development Department, supporting membership growth, donor engagement, segmentation, and campaign performance tracking.
• Responsible for the management and accuracy of Donor records, data collection, and financial activity.
• Conduct prospect research, relationship mapping, and wealth screening to identify and qualify new opportunities and prospects for membership and individual giving at all levels.
• Own Salesforce CRM strategy as a core system for membership growth, donor retention, segmentation, and campaign performance optimization.
• Employ both qualitative and quantitative data to inform strategy, track progress, and refine donor journeys.
• Evaluate donor revenue monthly and keep comprehensive records on donor movements, touchpoints, research, contact information,…