Associate Director of Rapid Response

Agency You’ll Join

The New York City Mayor’s Office is responsible for overseeing city services throughout the five boroughs, coordinating public agencies and departments, and managing public property. The administration is leading the fight in making the city more affordable, reducing inequality, improving public safety, ensuring delivery of efficient and effective services, and working to make New York City’s economy stronger. We value leadership, transparency, fairness, and efficiency as we actively seek diverse talents from various sectors to join our team.

For current job opportunities, visit our careers page.

The Mayor’s Office of Immigrant Affairs (MOIA) was established in 1984 and incorporated into the New York City Charter in 2001 to promote the economic, civic, and social integration of immigrant New Yorkers, expand access to justice, and advance policies that strengthen immigrant communities across the city.

MOIA serves as a bridge between city government and immigrant communities by advising on and supporting the development and implementation of policies and programs that improve access to services for immigrant New Yorkers and speakers of other languages. The office partners with City agencies and community organizations to strengthen language access, expand equitable access to services, and advance initiatives that support immigrant communities citywide.

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The Associate Director of Rapid Response plays a critical role in ensuring that MOIA is prepared to respond quickly, effectively, and in coordination with partners to emerging issues affecting immigrant New Yorkers.

This role leads the development and execution of MOIA’s rapid response function, including coordinating outreach, communications, and service delivery in response to time-sensitive situations such as federal enforcement actions, policy changes, and other urgent developments impacting immigrant communities.

Working closely with the Director of Community Engagement and senior leadership, the Associate Director ensures that MOIA’s response efforts are organized, aligned across teams, and grounded in accurate, timely information. The role also works across City agencies, community partners, and advocacy organizations to ensure that responses are coordinated and that affected communities receive clear information and access to support.

• Lead the planning and execution of rapid response efforts related to emerging issues affecting immigrant communities.
• Coordinate across MOIA teams to align outreach, communications, and programmatic responses.
• Serve as a central point of coordination with City agencies and external partners during time-sensitive situations.
• Develop and maintain protocols, tools, and systems to support effective rapid response operations.
• Ensure that information shared with communities is accurate, timely, and culturally responsive.
• Identify trends and emerging risks and support proactive planning efforts.

• Lead day-to-day management of MOIA’s rapid response function, ensuring readiness and effective execution.
• Coordinate cross-team efforts during active response situations, including outreach, communications, and service delivery.
• Serve as a key point of contact for internal and external stakeholders during rapid response efforts.

• Develop and implement protocols, workflows, and tools to strengthen MOIA’s rapid response capacity.
• Establish systems for tracking incidents, responses, and outcomes.
• Identify opportunities to improve coordination, speed, and effectiveness of response efforts.

• Coordinate with City agencies, community-based organizations, and advocacy partners to align response efforts.
• Support the development of joint response strategies and ensure consistent messaging and approach.

• Ensure that outreach efforts during rapid response situations are targeted, culturally responsive,…