Manager, Development

Manager, Development

Development
- New York , New York (Hybrid)

Department:
Development

Employment Type:

Full-Time

Minimum Experience:

Experienced

Compensation: $70,000 - $75,000 USD/Year

Organizational Overview:
Smile Train is the world’s leading cleft focused organization. Our goal is to transform the lives of every person impacted by a cleft lip or palate. We train and support doctors and medical professionals to provide our patients with free, life-changing, comprehensive cleft treatment. Our sustainable model has allowed us to reach more than 2 million children in 90+ countries in the past 25 years, and we still feel like we’ve just started.

We are truly changing the world one smile at a time!

The Manager, Development plays a critical donor facing role on Smile Train’s Mid-Level Development team, responsible for strengthening donor relationships and driving sustained philanthropic support. This position supports and executes strategies for the mid-level donor audience ($2,500 – $24,999) and prospects ($1,000 – $2,499) capable of making four and five-figure gifts, with a focus on retention, growth, and pipeline development. The Manager will contribute to the success and continuous improvement of the Mid-Level Program by proactively engaging donors through strategic outreach and personalized stewardship.

This role collaborates closely with colleagues across Development and supports donor movement toward major and planned giving, ensuring a strong pipeline and building foundation for our ambitious fundraising 5-year strategic plan.

This is a full time, hybrid position based in New York City, requiring two office days per week.

Senior Director, Development (Mid-Level)

• Refine strategy and perform execution of the mid-level program’s cultivation, solicitation, and stewardship efforts in partnership with Senior Director, Development.
• Collaborate with the Manager, Development (Program) to support donor centric, data informed strategies that move donors through the fundraising pipeline and drive revenue from key segments.
• Work closely with Manager, Stewardship to plan timing and execute delivery of stewardship messages to all mid-level program donors.
• Actively manage donor relationships through personalized (and one-to-few) outreach, including calls, handwritten notes, meetings, and tailored email communications.
• Carry out fundamental stewardship of donors who give multiple gifts throughout the year.
• Support the department’s fundraising strategies by analyzing data and aiding in segmentation of donors.
• Conduct donor research by using platforms such as iWave, Google, Linked In and Salesforce and layering onto existing donor reports.
• Serve as a primary contact for incoming inquiries from mid-level donors.
• Contribute to and support mid-level campaigns, appeals, and stewardship initiatives in coordination with the broader Development team.
• Maintain accurate, timely records of donor interactions, moves management, and pipeline activity in the CRM (Salesforce), ensuring strong data quality and reporting.
• Contribute to the overall success of Smile Train by performing other essential duties and responsibilities as assigned.

We are seeking a strategic, motivated fundraising professional with experience managing donor data and building meaningful relationships within a global nonprofit environment. The ideal candidate understands the full donor lifecycle and brings a thoughtful, donor-centered approach to cultivation and stewardship.

This individual balances data-driven decision-making with authentic relationship-building, using insights to segment, engage, and upgrade donors while connecting them deeply to Smile Train’s vision and impact. They are organized, proactive, and adaptable, and thrive in a collaborative, fast-paced development setting.

• Bachelor’s degree in philanthropy, marketing, communications, nonprofit management, or a related field—or equivalent professional experience.
• Minimum 3–5 years of experience in fundraising or nonprofit development, ideally within annual fund, membership, or mid‑level portfolio management.
• S…