Associate, Community Relations, Program Design

• Manage a portfolio of community partners across New York City's five boroughs as the primary CR&PD contact
• Design, coordinate, and support regular volunteer programs and projects aligned with partner needs and community priorities
• Conduct partner kickoff calls, periodic check-ins, and site visits
• Provide strategic planning and guidance to elevate the partner experience
• Use partner and volunteer feedback and data to inform program design and improvements
• Maintain partner and project records in Salesforce
• Monitor portfolio activity, project engagement, and progress toward team goals using dashboards and tracking tools
• Expand project engagement across the community partner portfolio
• Collaborate with other New York Cares departments on partner strategy, volunteer placement, and shared priorities
• Support community-partner events and volunteer projects

• 1–2 years of professional work experience with a nonprofit, school, or government agency
• Experience in program design, volunteer management, or community engagement
• Exceptional interpersonal skills for cultivating and managing partnerships
• Strong written and verbal communication skills for reports, presentations, and internal/external communications
• Solutions-oriented, collaborative, eager to learn, iterate, and contribute to innovation in program design and impact
• Highly organized, able to manage multiple priorities, and attentive to detail
• Comfortable using Microsoft Office Suite (Outlook, Word, Excel, Teams)
• Experience with data reporting tools such as Survey Monkey
• Demonstrated ability to manage complex projects, timelines, and deliverables
• Experience with project management tools;
  Asana preferred
• Experience with CRM systems;
  Salesforce preferred
• Interest in social impact, volunteerism, and New York City communities
• Commitment to New York Cares’ mission and values
• Ability to conduct external partner site visits and attend occasional evening/weekend program events

Demonstrates expertise in program design, volunteer management, and community engagement, with a strong focus on partnership cultivation and strategic planning. Proficient in using Salesforce and project management tools to enhance project outcomes and community impact.

• Program Design
• Volunteer Management
• Community Engagement
• Salesforce
• Project Management

• Program Design
• Volunteer Management
• Data Reporting
• Project Management
• CRM Systems

• Interpersonal Skills
• Written Communication
• Verbal Communication
• Organizational Skills
• Collaboration

• Nonprofit
• Community Partners
• Social Impact
• Volunteerism
• New York City

• Salesforce
• Microsoft Office Suite
• Asana
• Survey Monkey