Delivered Coordinator

Home Delivered Meal Coordinator

Full Time Clerical New York, NY, US

3 days ago Requisition

Salary Range: $25.00 To $27.17 Hourly

Carter Burden Network promotes the well-being of adults aged 60 and older through a continuum of services, advocacy, arts and culture, health and wellness, and volunteer programs tailored to individual, family, and community needs. We are dedicated to supporting older adults in living safely, independently, and with

CBN is partially funded by NYC Aging (formerly the NYC Department for the Aging).

The Home Delivered Meals (HDM) Coordinator plays a key role in ensuring that homebound older adults receive nutritious meals safely and on schedule. Based at the Carter Burden Luncheon Club, this position coordinates the daily operations of the home-delivered meals program, including intake and eligibility assessments, volunteer and driver scheduling, and program compliance with NYC Aging and City Meals on Wheels (CMOW) standards.

The HDM Coordinator is highly organized, compassionate, and committed to serving older adults with dignity and care. They will work collaboratively with volunteers, delivery staff, and program leadership to maintain quality service delivery and uphold CBN’s core values:

• Responsibility – Acting with integrity, accountability, and attention to detail in all aspects of program coordination.
• Boldness – Approaching challenges with creativity and initiative to ensure older adults receive consistent, high-quality support.
• Heart – Demonstrating empathy, compassion, and dedication in service to others.
• Respect – Fostering a professional, inclusive environment that honors the dignity of every individual.
• Community – Building partnerships, engaging volunteers, and contributing to CBN’s mission of creating meaningful connections across generations.

• Coordinate all aspects of the Home Delivered Meals (HDM) program, including intake, eligibility assessment, and reassessments.
• Ensure completion and accuracy of nutrition assessments conducted by staff or volunteers.
• Prepare and manage daily delivery route sheets and volunteer schedules, making real-time adjustments as needed.
• Maintain accurate and up-to-date client records and program data in accordance with NYC Aging and CMOW guidelines.
• Support compliance and audit preparation by maintaining accurate logs for taste tests, incidents, complaints, and client satisfaction surveys.
• Lead delivery crews in team-building initiatives, training sessions, and safety meetings to promote a positive and collaborative work environment.
• Prepare for emergencies, weather-related interruptions, and holiday meal delivery schedules.

• Serve as liaison between drivers, volunteers, and case management staff to address client delivery issues or “no answer” reports.
• Coordinate closely with the Program Director, Director of Volunteer Services, and Volunteer Coordinator to ensure smooth program operations.
• Partner with case management and social service staff to identify clients needing additional support.
• Provide coverage as needed, including serving as courier or delivery person during staff absences.

• Maintain detailed client documentation, new client packets, menus, and compliance forms.
• Ensure that delivery equipment and hand trucks are maintained and tracked in accordance with NYC Aging standards.
• Prepare monthly reports and assist the Program Director in completing required funder documentation.

This position partners with the Program director to manage the two home meal deliverers and any HDM volunteer staff.

• Organization & Time Management – Manages multiple priorities efficiently while maintaining accuracy and attention to detail.
• Communication – Clearly conveys information and expectations to volunteers, drivers, and colleagues.
• Problem Solving – Responds calmly and effectively to unforeseen challenges, such as delivery or scheduling issues.
• Teamwork & Collaboration – Works effectively across departments to ensure seamless…