Network Engagement Coordinator Job New York New York USA,Non-Profit & Social Impact

The Benefits Network Engagement Coordinator plays a pivotal role in supporting Food Bank For New York City’s community-based organization (CBO) partner network, who together drive strategic initiatives focused on alleviating hunger and promoting economic empowerment. This role is responsible for liaising with, recruiting and coaching community organizations to participate in SNAP outreach and enrollment services, technical assistance, training, and serves as a key point of contact for Food Bank members who participate in the Food Bank’s SNAP Partner Network and the award-winning Tiered Engagement Network (TEN).

The Benefits Network Engagement Coordinator builds and maintains relationships with partner agencies, coordinating resources and capacity-building efforts to ensure seamless access to critical food and economic benefits for low-income New Yorkers. This position reports to the Benefits Network Manager and requires office-based work, as well as virtual and field-based (in-person, on-site) support across New York City.

Principal Duties and Responsibilities

Partner Engagement, Activation and Support
- Serve as the primary contact for a network of community-based organizations (CBOs), providing technical assistance and support for their program implementation.
- Maintain regular communication with partner agencies to help them meet monthly screening, application, and referral goals. Together with the Manager, this team supports between 50-100 sites annually.
- Monitor partner performance on key SNAP metrics and TEN partner referrals; develop and implement technical assistance strategies to address performance areas to help network partners improve services.
- In coordination with the Benefit Network manager, develop and implement annual activation plans with returning partners, Food Bank’s agencies and other organizations across NYC to expand capacity to provide SNAP and related services to their communities.
Network Coordination & Expansion :
In collaboration with the unit Manager, develop and implement annual recruitment of new partner sites in line with Food Bank’s strategic priorities, identifying high-need or underserved areas to guide the expansion of the partner in the network.
- Recruit new partner agencies to participate in Food Bank’s SNAP and TEN programs.
- Assess organizations’ capabilities to provide SNAP enrollment or outreach.
- D evelop service profiles of network members and determine their capacity to become a SNAP enrollment partner or a TEN-referral partner
Training & Onboarding :
Conduct new partner orientations and refresher trainings for existing CBOs to strengthen their capacity in SNAP and TEN.
- Facilitate trainings on SNAP and TEN best practices, as well as Food Bank’s policies and procedures, to support partner organizations in delivering a dignified, high-quality experience for clients.
- Develop and update documentation and reference guides, including standard operating procedures (SOPs) to standardize work and provide clear information and guidance to partners.
Network Convenings & Site Visits
- Support the Network meetings (at least quarterly) to foster collaboration and address systemic challenges amongst CBOs in Food Bank’s network.
- Coordinate site visits with CBOs to finalize the activation or recruitment process and with network partners to provide in-person technical support as needed
Data Monitoring & Reporting
- Utilize Food Bank’s online Salesforce tool to track and monitor partner data, including SNAP applications and recertification submissions, partner referrals, client outcomes, and partner performance.
- Analyze data reports to highlight impact and identify opportunities for program improvements.
- In consultation with the Manager, develop and implement strategies based upon…