Community Coach

Henry Street Settlement is like no other organization, and our positions are not ordinary jobs. Every day Henry Street’s dedicated team carries out a 130-year blueprint of service to our community established by our founder, Lillian Wald, in 1893.

Job Overview:

• Division/Department: Education & Employment/Jobs Plus
• Type: Part-time, Temporary 6-month contract (with potential to renew)
• Schedule: 20 hours a week;
  Monday, Wednesday, Thursday, Friday 10 am - 6 pm, Tuesday 11 am - 7 pm + occasional evening hours and weekends
• Pay Type: $22 Hourly
• Location: Fully onsite in the Lower East Side
• Exemption Status: Non-Exempt

Organizational Overview:

Henry Street Settlement opens doors of opportunity to enrich lives and expand human progress for Lower East Side residents and other New Yorkers through social services, arts, and health care programs. Building on its 130+ year legacy of innovation and practical programming, Henry Street offers over 50 programs and is one of New York City’s largest social service agencies.

Program Overview:

Jobs Plus is a part of Henry Street Settlement’s Education and Employment Services, a $10M division providing a continuum of services from early childhood education through adult workforce designed to assist individuals in obtaining the skills necessary for lifetime self-sufficiency. Jobs Plus is a place-based workforce development program helping NYCHA residents find viable employment and connect to other support services. Once employed, the Jobs Plus team continues to work with participants to maintain employment and build careers.

The Jobs Plus Outreach and Engagement Coordinator serves a critical role by ensuring we are engaging with the residents we are onsite to serve.

Community Outreach and Engagement

• Conduct outreach throughout the Lower East Side, including Jacob Riis Houses and Lillian Wald Houses, through tabling, flyering, presentations, and community events, with a minimum of five tabling sessions per month at NYCHA developments and other community locations identified by program leadership to promote Jobs Plus services and recruit new participants.
• Conduct a minimum of 40 meaningful resident engagements per tabling event, focused on Jobs Plus enrollment opportunities, with a targeted outcome of obtaining contact information from at least 30 individuals for prospective member follow-up and enrollment conversion.
• Host at least two community-based workshops or group engagement activity per month focused on Jobs Plus enrollment, workforce development topics, or resident engagement opportunities.

Member Recruitment and Engagement

• Support recruitment of a minimum of 20 new Jobs Plus member intakes per month through direct outreach, engagement activities, and follow up communication, including cold calling former members, tracking resident interest and referrals, and supporting member orientation, event invitations, and ongoing enrollment-related communications.
• Initiate and maintain consistent follow-up with prospective participants through phone calls, text-based communication when applicable, and event reminders.
• Maintain professionalism in all community and workplace interaction.
• Support special projects and program events assigned by leadership.

Administrative and Reporting Responsibilities

• Maintain accurate documentation of outreach activities, engagement totals, leads, and enrollment outcomes using designated program tracking systems.
• Prepare and submit end-of-day reports and outreach summaries in accordance with program reporting requirements.
• Provide administrative support including front desk coverage, event coordination, RSVP tracking, and general office support as needed.
• Attend all required meetings, training, supervision sessions,…