Americorps Seniors RSVP - Volunteer Manager

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Regular Full-Time NEW YORK, NY, US

10 days ago Requisition

Salary: $70,500.00 Annually

The Community Service Society of New York (CSS) has worked with and for New Yorkers since 1843 to promote economic opportunity and champion an equitable city and state. We power change through a strategic combination of research, services, and advocacy to make New York more livable for people facing economic insecurity. By expanding access to health care, affordable housing, employment, debt assistance, and more, we make a tangible difference in the lives of millions.

Through its Program Services Department, CSS operates the Ameri Corps Seniors RSVP Program, which engages adults age 55 and older in meaningful volunteer service that addresses critical community needs. RSVP partners with nonprofit organizations throughout New York City, including food pantries, healthcare facilities, educational institutions, and other community-based organizations. The program strengthens communities while providing volunteers with rewarding opportunities to serve.

CSS seeks to hire a Volunteer Manager on a part-time basis, who will be responsible for volunteer recruitment, partner engagement, community outreach, and program implementation for the RSVP Program on Staten Island.

• Develop and implement an ongoing, innovative, and comprehensive volunteer recruitment plan, including planning and facilitating recruitment events, participating in community outreach activities, and creating recruitment materials.
• Represent the Americorps Senior RSVP Program at community events and outreach opportunities to recruit volunteers and raise program awareness.
• Provide information about Ameri Corps Seniors RSVP and volunteer service opportunities to prospective volunteers, encouraging participation and facilitating enrollment
• Conduct volunteer placement sessions/volunteer interviews and make volunteer referrals to our partner organizations. Maintain open communication with volunteers.
• Host conversations with 55+ community members about their views on service/volunteerism, determining motivations that would attract them to volunteer service, and identifying barriers that would prevent them from serving.
• Identify, develop, and test different strategies to connect with hard-to-reach populations and under-served communities.
• Collect information on volunteer activity, impact, and program effectiveness. Review existing data for accuracy and adherence to guidelines to ensure program compliance.
• Maintain citywide program data and compliance records by collecting and tracking required documentation from volunteers and partner organizations (including enrollment forms, time sheets, MOUs, requests for volunteers, and impact reports) and ensure accurate entry of information in Salesforce.
• Monitor incoming data from Americorps Seniors RSVP microsite for accuracy and completeness.
• Generate reports in Salesforce to identify trends, assess program performance, and detect potential compliance issues requiring corrective action. Collaborate with partner agencies and volunteers to resolve discrepancies and ensure adherence to Ameri Corps Seniors RSVP grant requirements and program policies.
• Other duties as assigned by supervisor.

• Bachelor’s degree in social work, Human Services, Communications, Public Administration, or a related field preferred.
• Experience working with older adults and volunteer management required.
• Familiarity with the Staten Island nonprofit sector and community-based organizations preferred.
• Excellent written, verbal, interpersonal, and customer service skills.
• Demonstrated ability to conduct outreach, recruitment, and public presentations to diverse audiences.
• Proficiency with Microsoft Office applications required.
• Ability to learn and utilize Salesforce or similar databases preferred.
• Experience creating social media content and supporting digital outreach efforts preferred.
• Strong organizational skills with the ability to manage multiple priorities and maintain accurate records.

The annual salary for this position is $70,500.00. Community Service Society provides a comprehensive employee benefits package including health, dental, and vision coverage, life, AD&D, and long-term disability insurance, annual performance-based bonus, 403b retirement savings plan, defined…