Clinical Training & Development Supervisor

Overview

Company Overview:
Essen Health Care is a growing community healthcare network that provides high quality, compassionate, and accessible medical care to some of the most vulnerable and under‑served residents of New York State. Guided by a ‘population health’ model of care, Essen has five integrated clinical divisions offering services in primary & specialty offices, urgent care centers, and nursing homes, as well as house calls for home‑bound patients;

all clinical services are also offered via telehealth. Our Care Management division supports patient‑centered care through care coordination, complex care management and helping address health‑related social needs.

Founded in 1999, Essen provides care in all five boroughs of New York City, with a primary focus in the Bronx. Staffed by over 300 primary and specialty care physicians and advanced clinicians, Essen Health Care is one of the largest, most comprehensive private medical groups in New York City. Essen maintains a Clinical Information Services team that maintains our enterprise‑wide electronic medical record system, data repository, clinical analytics and population health capabilities.

Our Community Services teams create and sustain relationships with community organizations and agencies and health plans.

Essen is dedicated to ensuring the quality of care for all patients and has been designated ‘Level 3 Patient Centered Medical Home’ by the National Committee for Quality Assurance. Essen has won awards for its patient care innovations and recently launched Intention Health Ventures to develop and commercialize our technology innovations.

Position: Clinical Training & Development Supervisor

Job Summary: The Clinical Training & Development Supervisor oversees and manages the clinical training operations, ensuring that new hires and staff are properly trained and competent in clinical procedures, job‑specific skills, protocols, and regulations and manages all system training operations. This role is pivotal in maintaining high standards of patient care, supporting clinical and non‑clinical staff development, and ensuring compliance with health care regulations and policies.

The Training and Development Supervisor supervises a team of trainers and coordinates training programs to meet the educational needs of clinical staff and non‑clinical staff.

Supervision & Team Leadership:

• Supervise, mentor, and provide guidance to a team of Trainers
• Ensure that training programs are effective, up‑to‑date, and aligned with organizational goals.
• Monitor and evaluate the performance of training staff, providing feedback and support as needed.

Training Program Development & Implementation:

• Develop, implement, and evaluate clinical and non‑clinical training programs that meet organizational and regulatory requirements.
• Collaborate with department heads, clinical leaders, business leaders, and subject matter experts to design curriculum for both new hires and ongoing staff education.
• Ensure all training programs comply with accreditation standards and industry best practices.
• Customize training to meet the needs of various clinical roles (e.g., nurses, medical assistants, technicians) and non‑clinical roles.

Regulatory Compliance & Standards:

• Ensure that clinical training is consistent with state and federal regulations, as well as accreditation standards (e.g., Joint Commission, CMS).
• Maintain records of training activities and certifications to ensure compliance with regulatory requirements.
• Conduct audits and assessments to ensure ongoing compliance with organizational and regulatory training standards.

Staff Training and Development:

• Coordinate new employee orientation programs, ensuring all new clinical and non‑clinical staff receive comprehensive and standardized training.
• Organize refresher courses and continuing education programs for existing clinical and non‑clinical staff.
• Provide hands‑on training in clinical procedures, electronic health records (EHR) systems, patient care protocols, and safety practices.
• Foster a culture of continuous learning and professional development within the clinical and non‑clinical teams.

Performance…