Nurse Manager

Wyckoff Heights Medical Center | Main Campus
New York, USA

The Ambulatory Care Nurse Manager is responsible for planning, implementing, and coordinating ambulatory care services and for managing clinical and non-clinical personnel to ensure effective patient care. As a key member of the site leadership team, the Nurse Manager focuses on quality care and serves as a role model for staff. This position requires overall site management of the women's Health clinic.

Key responsibilities include fostering a multidisciplinary team approach to patient care, conducting performance evaluations, and addressing problems to enhance processes. The Nurse Manager responds to patient and staff needs, assists with clinical and legal issues, and collaborates with departments to improve service excellence. They oversee staffing needs, prepare schedules, manage budgets, and participate in recruitment.

The Nurse Manager also works with Materials Management for supplies and maintains effective communication with staff. They implement conflict-resolution strategies and foster a positive work environment that emphasizes teamwork and the core values of compassion, dignity, inclusivity, and respect. Additionally, they maintain staff licensure records and facilitate orientation to ensure competent performance.

Demonstrates clinical knowledge and skills in supervision and directs staff in their application.

Provides direct patient care as needed to meet patient needs or to role-model behavior.

Establishes/maintains processes to promote a multidisciplinary team approach in developing, implementing, and evaluating patient care and/or family education.

Conducts performance management monitoring and participates in problem identification and solutions to improve key processes/systems/patient care, and shares results in staff meetings. Encourages staff participation in performance management activities.

Participates on a voluntary or appointed basis in inter-departmental and inter-disciplinary committees to improve patient care.

Investigates incidents and occurrences and institutes corrective action as appropriate.

Promotes a safe and risk-free environment for patients and staff.

Responds to patient/family needs in a timely, positive manner and ensures service excellence among all staff.

Acts as a resource for staff for clinical/legal issues and regulatory & policy matters. Refer as appropriate.

Responds to staff, provider, and patient satisfaction needs and identifies and implements solutions in collaboration with related departments as needed.

Plans for staffing needs of the sites on long- and short-term bases, adjusted based on workload and other staffing variables to maintain safe, efficient care.

Prepares clinical support staff schedules promptly. Monitors appropriate use of benefit time. Approves overtime for nurses and medical assistants.

Monitors site staffing to budget, overtime/agency use, and provides justifications as needed.

Interview and recommend applicants for clinical support positions with the site director and the nurse recruitment team.

Counsels and coaches clinical support staff concerning their work performance and development; holds staff accountable for performance.

Establishes work performance and clinical competency of personnel on a timely basis and makes recommendations for promotions, transfers, and discharges. Takes corrective action and/or disciplinary action with staff in collaboration with human resources.

Collaborates with Materials Management and Purchasing to obtain appropriate supplies and equipment and ensures proper utilization and maintenance of these items on the unit. Monitors budget in collaboration with the site director. Participates in the annual staffing/plan budget review process.

Maintains effective, ongoing, and timely communication with staff and maintains records of meetings.

Utilizes effective conflict resolution strategies when dealing with staff, providers, patients, and family members.

Establishes a pleasant work environment conducive to teamwork, growth, and recognition.

Assimilates core values of compassion, dignity, inclusivity, and respect throughout all processes and interactions.

Serves as a liaison to all other departments at Wyckoff Hospital and demonstrates effective team-building and problem-solving strategies in interactions.

Maintains records on licensure and certifications of the staff.

Facilitates and ensures personnel orientation to the site. Plans for experience are needed to perform…