Health Center Lead, NP​/PA

GENERAL PURPOSE OF JOB

The Health Center Lead, Provider is a patient-facing clinician responsible for delivering high-quality care while supporting the day-to‑day operations of the health and wellness center. Approximately 90% of this role is dedicated to direct patient care.

In addition to clinical responsibilities, this role provides on-site coordination and operational support to promote efficient workflows, team effectiveness, and a positive patient experience. The Health Center Lead partners closely with operations leadership and serves as a resource for staff, helping address routine operational needs and escalating issues as appropriate.

Located onsite in New York City.

Schedule:

40hrs/wk

• Provides comprehensive primary care services, including assessment, diagnosis, treatment, and follow‑up, in alignment with evidence‑based guidelines.
• Performs physical examinations and preventive health services.
• Orders, interprets, and evaluates diagnostic tests.
• Prescribes medications and treatments in accordance with licensure and clinical standards.
• Documents patient encounters, care plans, and outcomes accurately in the medical record.
• Educates patients and families on wellness, prevention, and treatment plans.
• Manages acute and chronic conditions, utilizing available tools and resources to support ongoing care.
• Collaborates with care team members to coordinate services, including referrals to internal and external providers.
• Maintains knowledge of pharmacological treatments, including appropriate use and potential side effects.
• Adheres to all clinical protocols, regulatory requirements, and organizational policies.
• Works collaboratively with clinical and non‑clinical staff to support a patient‑centered care environment.
• Participates in quality improvement initiatives, patient care programs, and continuing education.
• Supports compliance with clinical, safety, infection control, and HIPAA standards.
• Serves as a clinical resource to team members for day‑to‑day questions and guidance.
• Supports daily health center operations, helping ensure efficient patient flow and resolution of routine issues.
• Partners with Operations Leadership to maintain effective workflows, staffing coordination, and service delivery.
• Assists with staff scheduling updates and communicates coverage needs or gaps.
• Monitors operational processes such as work queues, logs, and supply levels, escalating concerns as needed.
• Helps address patient concerns and supports service recovery efforts.
• Communicates effectively with staff and leadership regarding day‑to‑day operations.
• Participates in onboarding, training, and skill development of team members.
• Provides input to operations leadership on staff performance and operational improvements.
• Maintains EHR Super User knowledge and supports team utilization of systems.
• Responds to urgent or emergent situations, providing leadership and coordination as needed.
• Completes incident reporting and supports follow‑up actions.
• Maintains confidentiality of patient and organizational information.
• Utilizes technology to communicate with patients in accordance with organizational policies.
• Demonstrates professionalism, adaptability, and effective communication in all interactions.
• Performs other duties as assigned.

• Completed master's degree level Nurse Practitioner or Physician Assistant program from an accredited college/university.

• Minimum three (3) years primary care practice experience.
• 1 year of leadership experience preferred.
• Ability to work independently.
• Working with an Electronic Medical Record (EMR).
• Experience working with pediatric patients in some locations.
• Certain clients and health centers may require travel.
• Certain clients and health centers may require phlebotomy.

• Active and unrestricted applicable licensure.
• Current CPR (BLS) certification or must be obtained within 60 days of hire.
• NPI & DEA.
• Current National Board Certification.
• May be required to obtain and maintain a valid DOT Medical Examiner Certification, depending on job responsibilities or location.

• Proven ability to work effectively with diverse populations and a demonstrated commitment to fostering inclusion.
• Strong clinical assessment and decision-making skills.
• Ability to balance independent clinical practice with team collaboration.
• Effective verbal and written communication skills.
• Strong organizational and problem‑solving abilities.
• Ability to support team coordination and daily operational needs.
• Proficiency with electronic medical records and standard business software.
• Ability to manage multiple priorities and respond effectively under pressure.
• Employees can be expected to be paid an annualized salary range of $195,000-$200,000 based on variations in knowledge, skills, experience and market conditions.