Personal Care-Program Aide​/Locations

Our Story

The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community‐based organization whose mission is to provide safe, affordable housing with supportive services within a residential setting which enhances the independence and dignity of each person. WSFSSH develops, manages, and provides housing for low‐ income older persons, many of whom live with mental illness and/or have experienced homelessness.

The Program Aide provides hands‑on assistance with Activities of Daily Living to older adults and/or residents with disabilities living in a nonprofit senior/supportive housing setting. The Program Aide supports residents’ safety, dignity, independence, and comfort through person‑centered care, clear communication, and reliable service delivery. This role follows an individualized care plan and works under the direction of the Property Manager.

This is a full‑time, onsite role (5) days a week.

• Help with eating/feeding as needed, following diet orders and safety guidelines (e.g., aspiration precautions if applicable).
• Observe and promptly report changes in resident condition (skin integrity, appetite, mobility, mood, confusion, pain, safety risks).
• Maintain a safe environment; identify fall risks and notify the supervisor of hazards or concerns.
• Complete timely documentation (care notes, task checklists, service logs) per policy and program requirements.
• Always follow confidentiality requirements and professional boundaries.
• Communicate respectfully with residents and families (as appropriate) and coordinate with nursing, social services, and building staff.
• Escort residents to doctors and other appointments, visit residence in the hospital, pick up prescriptions as needed.
• Support person‑centered goals that promote independence, choice, and resident engagement.

• Demonstrated ability to provide respectful, hands‑on personal care with attention to dignity and resident preferences.
• Ability to observe, document, and communicate changes in condition clearly and promptly.
• Compassionate, reliable, and calm under pressure; able to respond appropriately to emergencies.
• Basic English communication skills (verbal and written) sufficient for care documentation; bilingual skills a plus based on resident needs.
• Basic technology skills (mobile timekeeping, electronic visit verification or similar, as applicable).

• High school diploma or GED preferred (may be required by funder/regulation).
• CPR/First Aid certification preferred (or willingness to obtain within a specified timeframe).
• Minimum 1 year experience aiding older adults or individuals with disabilities preferred (home care, assisted living, supportive housing, nursing home, hospital, etc.).
• Experience working with dementia, mobility limitations, and/or chronic health conditions strongly preferred.

• Primarily on‑site in resident apartments and common areas; may require walking/standing for extended periods.
• Schedule may include evenings, weekends, and holidays depending on resident needs.

• Medical
• Dental
• Vision
• 403(b) retirement savings
• Flexible Spending Accounts (FSA)
• Life & Disability
• Employee Assistance Program (EAP)
• commuter benefits and more.
• Voluntary benefit options and time off include 11-12 paid Federal Holidays as well as vacation and sick time.

WSFSSH is an Equal Opportunity Employer (EEO); employment is based on qualifications, without discrimination on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristics as established by law.