Clinical Triage Nurse Supervisor - Clinical Triage

Clinical Triage Nurse Supervisor – Clinical Triage

Title:

Clinical Triage Nurse Supervisor - Clinical Triage

Location:

Midtown
Org Unit: FDTC Access Center

Weekly

Hours:

35.00
Exemption Status:
Exempt
Salary Range: $ - $

• As required under NYC Human Rights Law Int
  - Salary range for this role when Hired for NYC Offices

The Clinical Triage Supervisor
- Clinical Triage serves as a clinical leader within the Clinical Triage contact center and is responsible for training, coaching, and overseeing daily operations, supporting staff performance, ensuring quality standards, and facilitating effective team communication to ensure consistent excellent patient experience. In addition to performing all responsibilities of the Registered Nurse-Clinical Triage role as needed by patient demand, the Charge Nurse provides leadership, coaching, quality assurance (QA) support, and operational guidance to ensure patients are navigated to the appropriate level of care with the appropriate level of urgency.

The Charge Nurse promotes a culture of safety, quality, accountability, and exceptional patient experience while supporting the mission of delivering the right care at the right time.

• Supervises, plans, and leads functions related to assigned Clinical Triage RNs
• Oversees the handling of escalated complaints or inquiries regarding contact center clinical triage functions.
• Carries out day-to-day supervision, coaching, call monitoring, training, and reviewing of assigned Clinical Triages RNs.
• Develops and communicates performance standards to Clinical Triage RNs and performs evaluations in a fair and timely manner.
• Strong organizational skills with the ability to handle numerous projects simultaneously. Demonstrates the ability to think analytically and synthesize complex information.
• Encourages others to develop skills in areas that will be needed for the future. Arranges development opportunities that help others builds new skills.
• Demonstrates initiative and self‑direction; can apply knowledge and make sound judgements to effectively resolve issues or concerns.
• Conducts regularly scheduled team meetings to communicate issues or changes in policies/ procedures while maintaining accessibility for one-to-one communication.
• Demonstrates a willingness to participate and share expertise on projects/ committees and with leadership.
• Manages work to KPIs, mission, value, and objectives of overall Clinical Triage contact center set by the Clinical Triage Manager.
• Has willingness to aid in day‑to‑day execution of tasks and clinical triage based on patient demand.
• Effectively communicates with the Clinical Triage Manager and Management and summarizes feedback from the Clinical Triage RNs.
• Participates in quality, subsequent reporting, and escalation to support services while providing additional support to these functions to ensure patient needs are met.
• Participates in Clinical Triage RN training and onboarding, supports process improvement initiatives, engages in professional development and peer reviews, and performs other tasks as required.
• Promotes transparent communication among leadership teams.
• Responsible for other duties assigned by Clinical Triage Manager.

• Bachelor of Science in Nursing (BSN) required.
• Master's Degree in Nursing, Healthcare Administration or related field preferred

• Minimum 5 years of experience as a Registered Nurse
• Minimum 2 years of experience in clinical triage, contact center nursing, ambulatory care, emergency department, acute care, or critical care.
• Minimum 3 years of experience in previous leadership, charge nurse, preceptor, team lead, or supervisory experience preferred
• Experience with Quality Assurance, performance improvement, or audit…