Care Coordinator Manager Job New York New York USA,Nursing

Location: New York

Manhattan Gastroenterology is seeking an experienced and highly organized Care Coordination Manager to oversee the practice’s Care Coordination/After Care operations and ensure timely, accurate, and efficient follow-up of patient care needs.

The Care Coordination Manager is responsible for managing the team responsible for coordinating outstanding laboratory orders, imaging studies, procedures, pathology follow-up, referrals, and other provider-ordered patient care. This position plays a critical role in ensuring that patients receive appropriate follow-up and that outstanding clinical orders are completed and properly documented.

The Care Coordination Manager will work closely with physicians, nurses, medical assistants, front desk staff, scheduling, billing, and administrative leadership to identify workflow issues, improve communication between departments, reduce outstanding orders, and ensure continuity of patient care.

This position requires a strong understanding of outpatient healthcare operations, excellent organizational and leadership skills, and the ability to manage a high-volume, fast-paced environment while maintaining accuracy and patient confidentiality.

Key Responsibilities Team Management & Leadership

Supervise, support, and provide direction to Care Coordination/After Care Coordinators.
Assign daily and weekly tasks based on department priorities, patient needs, staffing, and workload.
Monitor team productivity, quality, accuracy, and completion of assigned work.
Establish clear expectations, workflows, and deadlines for the Care Coordination team.
Monitor workload and redistribute assignments as needed to maintain department efficiency.
Conduct regular audits of completed work to ensure accuracy, proper documentation, and adherence to established workflows.
Assist with onboarding, training, and development of new Care Coordination employees.
Provide ongoing coaching and feedback to staff and assist with performance evaluations.
Identify performance concerns and work with leadership to develop appropriate corrective action or improvement plans when necessary.
Serve as a resource and escalation point for complex patient coordination issues.
Promote teamwork, accountability, and strong communication within the department.

Care Coordination & Patient Follow-Up

Oversee the timely management and completion of outstanding provider orders and patient follow-up needs.
Monitor and manage outstanding laboratory orders, imaging orders, procedures, pathology results, referrals, and other clinical follow-up items
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Review aging reports and identify orders or patient needs that have remained outstanding beyond established time frames.
Ensure appropriate follow-up is completed on pending laboratory and diagnostic results.
Ensure pathology results are properly reconciled, documented, and routed to the appropriate provider or clinical team.
Monitor procedure orders and ensure patients are appropriately contacted and scheduled.
Monitor imaging orders and referrals to ensure patients receive appropriate follow-up.
Oversee patient outreach related to pending care, recommended follow-up, referrals, procedures, and diagnostic testing.
Ensure patient communications and follow-up attempts are accurately documented in the EMR.
Identify patients who may be at risk of falling through the cracks and ensure appropriate follow-up is completed.
Escalate clinical concerns, urgent results, or patient issues to the appropriate physician, nurse, or clinical leadership.
Work to reduce outstanding orders and maintain an efficient After Care workflow.

Workflow & Operational Management

Develop, implement, and maintain standardized Care Coordination workflows and procedures.
Monitor departmental backlogs and develop action plans to…