Veterinary Receptionist Hartsdale, NY

Salary: $20 - $22 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position, with consistent hours Tues, Thurs, Fri: 9:00 AM – 6:00 PM, Wednesday: 9:30 AM – 1:00 PM, and every other Saturday: 9:30 AM – 1:00 PM.

Hartsdale Animal Hospital is hiring a full-time Customer Service Professional to be the knowledgeable, welcoming face at our front desk. This role goes beyond typical administrative assistant duties—it’s about delivering knowledgeable service while confidently communicating in the language of veterinary care. Whether discussing vaccines, explaining procedures, or coordinating appointments, your ability to speak the lingo and anticipate client needs will directly contribute to smoother appointments, stronger client relationships, and better patient outcomes.

Over time, there’s an opportunity to cross-train into a light veterinary assistant role, assisting our veterinary team as you become comfortable and as training opportunities arise. This is a great fit for someone eager to grow their skills, take on new challenges, and contribute to a collaborative, client-focused team.

As you join our mission, expect to be supported in your work and home life with:

• All the benefits you deserve
  —medical, dental, vision, and plus an employee pet discount because we know your pets are family, too!
• Paid time off. Take the time you need to recharge.
• 401(k) with a generous company. We invest in your future while you care for our pets today.
• Employee referral bonus. Earn $1,000 when you refer a new team member to one of our 180+ partner hospitals across the country.
• Hands‑on training and mentorship to support long‑term growth across a variety of roles within the hospital, whether you’re aiming to grow in client care, pursue hands‑on animal work, or simply build a meaningful long‑term role.

• Be the first point of contact: Greet clients and their pets warmly, complete the sign‑in process, verify and confirm appointment details, and ensure clients feel informed and reassured.
• Support clinical flow
  :
  Escort clients to exam rooms, assist in relaying key information between clients and clinical staff.
• Manage client communications
  :
  Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow‑up care.
• Operate with accuracy: Process payments, manage invoicing, and schedule future appointments with attention to detail.
• Speak the language: Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.
• Create a welcoming space: Help maintain a clean, organized, and client‑ready environment—including occasionally assisting with pet‑related clean‑up to ensure a pleasant experience for all visitors.

• Previous experience as a veterinary receptionist is preferred.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.
• Comfort discussing sensitive topics (e.g., end‑of‑life care, financial discussions) with empathy.

Hartsdale Veterinary Hospital is a state‑of‑the‑art, full‑service medical, surgical, and dental facility committed to delivering the highest standard of care for pets. With advanced diagnostic tools and a skilled team, we provide everything from wellness exams and preventive care to complex procedures, all tailored to your pet’s individual needs.

Our compassionate veterinarians and staff are dedicated to building lasting relationships with pets and their families. We proudly serve the greater Westchester County area and strive to be your trusted partner in lifelong pet health. At Hartsdale Veterinary Hospital, your pet’s comfort, safety, and well‑being always come first.