Medical Staff Floor Manager

Summary

As a Medical Staff Floor Manager at the ASPCA Animal Hospital, you’ll play a key role in supporting access to compassionate, high‑quality veterinary care for pets and their families - especially those who have experienced hardship. You’ll energize and elevate a committed team, driving a high‑performing medical floor while leading from the front as a visible role model.

AAH provides expert, urgent medical care to some of NYC’s most vulnerable animals. As a component of the NYC safety net system, we provide subsidized care for animals whose owners are experiencing financial challenges and cannot otherwise afford medical care for their pet. We also provide medical care for animals who come to us through our internal partners, including victims of cruelty and neglect as part of our partnership with the NYPD.

The ASPCA Animal Hospital (AAH) is passionate about minimizing fear, anxiety, stress, and pain in our patients. Team members in this position are responsible for providing services and communication to clients, members of the public, co‑workers, and patients that are consistent with our practice’s standards and Fear Free values.

A Medical Staff Floor Manager reports directly to the Senior Director, Floor Managers
, and has 10‑12 direct reports. As the Medical Staff Floor Manager, you will serve as a critical leader in delivering a seamless and compassionate experience for clients and their pets, ensuring high‑quality service from check‑in through check‑out. In this role, you will be responsible for optimizing daily operations, identifying opportunities for workflow improvements, and ensuring consistent implementation of ASPCA protocols and Fear Free® practices.

You will collaborate closely with leadership across AAH, and other ASPCA departments to align developmental strategies with organizational goals. As a people leader, you will provide direct supervision and mentorship to the LVT and HVA team members, fostering a positive, inclusive, and high‑performing work culture. This includes overseeing daily operations, performance management, conflict resolution, and team development through regular coaching, constructive feedback, and tailored training initiatives.

Additionally, you will monitor key performance indicators to evaluate service delivery, contribute to the development and enforcement of standard operating procedures, and actively participate in strategic planning to improve employee satisfaction and operational efficiency. Your leadership will be instrumental in building team resilience, driving accountability, and maintaining a service environment that reflects the ASPCA’s core values of compassion, excellence, and commitment to animal welfare.

• The schedule for this position is Wednesday‑Saturday 10a‑8p onsite at our 92nd Street location.
• This is a full‑time position. Weekends may be required. Position may require occasional flexibility and occasional overtime.

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience.

The expected hiring salary range for this role is set forth below and may be modified in the future.

• The target hiring range for this role is $68,000‑$73,000 annually.

For more information on our benefits offerings, visit our website.

At the ASPCA, you don’t have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and  benefits include, but are not limited to:

• Affordable health coverage
  , including medical, employer‑paid dental, and optional vision coverage.
• Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid…